Help Desk

Better Service, Increased Productivity, & Cost Savings for your company

Put Aria-CCS IVR System to work for you

  • Automatically handle every call.
  • Answer calls on the first ring, 7 days a week, 24 hours a day
  • Multi-lingual prompts.
  • Speak to callers in human tone of voice
  • Provide accurate and reliable information, up to date.
  • Resources your support staff for more productive work.

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    Applications

  • On-line problem resolution/terminal reboot.
  • Problem reporting.
  • Service representative inquiries on customer profile.
  • General system information.
  • Problem status.
  • After hours service
  • After hours service.
  • Remote dispatch
  • Initiate trouble ticket
  • System availability.
  • System outage announcements
  • Preliminary diagnostics
  • Trouble ticket resolution via fax response
  • Help desk call logs and statistics reports

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    The Bottom Line :

  • Improved help desk service.
  • Enhanced productivity.
  • Lower cost.
  • Reduced long distance telephone cost
  • Increased accuracy.
  • Standardized operational procedures.
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    The insight IVR system gives complete, up to date, efficient service to everyone who calls!