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Auto Campaign
Auto Campaigning is service that will allow you to easily record a message in your own voice or any voice you choose and automatically send it to every phone number on your list. This technology has many diverse applications from bill collecting to product notifications and survey campaigns. Simply submit your campaign file and our system will call each person and detect whether a live person or answering machine picks up. If no answer is detected the number will be placed back into the que and called at a later time. VBlast will generate a detailed report for you to review the campaigns status and success rate, as well as call reporting. When calls are made your customer service phone number is displayed as the Caller ID which will allow for call backs and avoidance of phone butler type devices.
Automatically deliver recorded phone messages to designated call lists
Send out customer notifications and voice broadcasts
Administer surveys or polls
Provide self-service options as appropriate
Provide for rollover to agents when necessary
Benefits
These are the kinds of results, many of them directly measurable with the built-in reporting tools, that you can achieve with the Aria CCS Dialer:
Improved customer satisfaction and loyalty by providing more frequent and relevant status updates, proactive offers for new products and services, and important reminders
Improved agent efficiency by enabling agents to focus on higher-value interactions with customers
Lower cost per customer interaction by automating routine calls and delivery of messages
Improved collection rates by providing more timely notices of past due accounts
Improved sales performance by qualifying leads more accurately and delivering them directly to agents
Lower administration costs by leveraging the easy-to-use on-demand solution and avoiding unnecessary hardware and software maintenance
One Product, Many Solutions
The power, ease of use, and flexibility of the Aria CCS Dialer makes it an attractive choice across a wide variety of industries and applications
Notifications: let customers know when a product has shipped to them
Appointment reminders:save employee time and automatically remind customers of appointments
Surveys: identify opportunities for customer service improvement
Polls: collect valuable demographic information
Collections: reach out to more past-due account holders
Opt-in telemarketing message delivery:: let your customers decide when it's the right time to discuss a targeted product offering
Political canvassing: increase support for your political and activist campaigns
Charitable requests: broaden your audience for donations
