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Auto Dialer
Aria CCS includes predictive dialing software, auto dialing software,preview dialing software,auto campaining software and many more, making communication process simpler and faster.
Automatically deliver recorded phone messages to designated call lists
Send out customer notifications and voice broadcasts
Administer surveys or polls
Provide self-service options as appropriate
Provide for rollover to agents when necessary
Dialer Rerporting
Benefits
These are the kinds of results, many of them directly measurable with the built-in reporting tools, that you can achieve with the Aria CCS Dialer:
Improved customer satisfaction and loyalty
Improved agent efficiency
Lower cost per customer interaction
Improved collection rates
Improved sales performance
Lower administration costs
One Product, Many Solutions
The power, ease of use, and flexibility of the Aria CCS Dialer makes it an attractive choice across a wide variety of industries and applications
Notifications: let customers know when a product has shipped to them
Appointment reminders:save employee time and automatically remind customers of appointments
Surveys: identify opportunities for customer service improvement
Polls: collect valuable demographic information
Collections: reach out to more past-due account holders
Opt-in telemarketing message delivery:: let your customers decide when it's the right time to discuss a targeted product offering
Political canvassing: increase support for your political and activist campaigns
Charitable requests: broaden your audience for donations
Aria CCS Dialer Features
The Aria CCS Dialer includes the breadth of capabilities you need to make your automated dialing campaigns successful:
Auto-Dialer
Customer History
Real-Time Reporting
Historical Reporting
Quality Monitoring
Voice Recording
CRM Integration
Do-Not-Call List Compliance
