Aria Telecom Solutions Private Limited
Aria Telecom Solutions Private Limited
Ansal Plaza, Viashali (3FCS), New Delhi, Delhi
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Call Center Software

Aria Telecom offers best call center software to manage inbound and outbound calls which are widely used by call centers, small business, enterprises and other industries. We provide complete call center solution over manual dialing. Aria CCS is suitable for both domestic and international call centers with various advanced features including ACD, Disposition, Dialing modes, Live monitoring, script Manager, IVR manager etc

Predictive Dialer

Predictive Dialer
  • Predictive Dialer
  • Predictive Dialer
  • Predictive Dialer
  • Predictive Dialer
  • Predictive Dialer
  • Predictive Dialer
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Approx. Price: Rs 6,000 / agentGet Latest Price

Product Details:

Minimum Order Quantity1 agent
Dialing modesPredictive, Progressing, Preview
CRMCustomizable 45 field
Trunk Line ConnectivityGSM/CDMA Gateway, ISDN PRI Line, SIP trunk, FXO, H.323
SuitableDomestic and International Call Centers
Usage/ApplicationCall Centre Management
Installation Service NeededYes
BrandARIA

Predictive Dialer or Cloud Based Dialer is an outbound dialer that automatically dials the number from a list of number. Aria Telecom provides Aria ACCS Advance Dialer that is based on the latest technology to help call centers in verifying average time in use to get a live answer and average length of every talk.


Aria Predictive Dialer
System gives complete solutions for increasing the productivity in contact centers over manual dialing. We develop comprehensive predictive dialer software to make dialer capable of recording, reporting and quality monitoring, lead management Etc.


Features of Aria UCS Predictive Dialer:

  • ACD (Automatic Call Distribution)
  • Queue Message
  • CRM
  • Dialing mode like predictive, progressive and preview dialing
  • Disposition
  • Trunkline connectivity
  • Agent Terminal
  • Monitoring
  • Script Manager
  • IVR Manager
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Additional Information:

  • Port of Dispatch: New Delhi
  • Production Capacity: 100
  • Delivery Time: 1 week
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Call Center Software

Call Center Software
  • Call Center Software
  • Call Center Software
  • Call Center Software
  • Call Center Software
Get Best Quote
Approx. Price: Rs 6,000 / AgentGet Latest Price

Product Details:

Minimum Order Quantity1 Agent
Dialing modesPredictive, Progressing, Preview
Trunk Line ConnectivityGSM/CDMA Gateway, ISDN PRI Line, SIP trunk, FXO, H.323
CRMCustomizable 45 field
Installation Service NeededYes
ApplicationCall center usages
Type of ProcessOutbound, Inbound
BrandARIA

Call Center Software or Call Center Service is a software system that enables to run call center operations efficiently. Aria call center software is complete contact center solution over manual dialing. The software provides a solution for inbound and outbound call center or blended operations. Call Center Software improves the efficiency and performance of call center by six-time or more.


The software has various advanced features such as call recording, IVR, live monitoring, voice mail, skilled-based call routing, click-to-call screen pop-ups, etc.

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Automatic Call Distributor

Automatic Call Distributor
  • Automatic Call Distributor
  • Automatic Call Distributor
  • Automatic Call Distributor
  • Automatic Call Distributor
  • Automatic Call Distributor
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Approx. Price: Rs 6,000 / agentGet Latest Price

Product Details:

Minimum Order Quantity1 agent
Type of ProcessInbound, Outbound
Type of CallsDomestic, International
Call recordingYes
Call monitoringYes
Advanced Call RoutingAvailable
Types of ACDSkill based, UCD, Circular, Terminal

ACD (Automatic Call Distribution) or Automatic Call Distributor System or Automatic Call Distributor Software is a telephonic system that allocates the incoming calls to agents who use up the particular group of terminals. Being a part of Computer Telephony Integration (CTI) system, it works as recognizing, answering and routing the entire incoming calls. The Automatic Call Distribution is very important things in any Contact Center Solution whether this is the inbound or outbound call center. Call Queue Management and call distribution as the business need is the main function. There can be various reasons to use ACDlike different language options, as per technical requirement, different department, skill set.

ACD range from small to large systems that maintain few lines as well as large numbers of lines for large applications. Aria Telecom is a supplier of automatic call distributor that precisely manages the whole incoming calls according to the numbers called and related database to manage instructions. Our cutting-edge solutions suite corporate houses, call centers, small and big industries etc. Those corporations offering sales and service support generally utilize the ACD system to authenticate callers, forward calls to right clients, make outgoing calls, allow callers to record the message, balance the use of phone lines etc.

Setting up of ACD by corporations is to route calls that are based on different factors such as identifying the number, availability of the agent, time of day and expertise. It is greatly customizable and able to fit adequately in any small or large condition. The Automatic Call Distributor offered by Aria helps to deal with all configurations of each call queue within your system as well as tracking also the performance of both agents and particular queue.

We offer totally advanced ACD along with automatic call distribution software to maintain up to ten queues with sixteen calls per queue and thirty-two calls throughout the entire queues. This system is completely fit to your requirements and we are offering the exact solution like automatic call distribution in Delhi and NCR to make available of better services to the wide gamut of corporations.

Features:

  • Priority Call
  • Call Reports
  • Recording Call
  • Music on Hold
  • Lets Agent to respond Multiple Lines
  • Off-Site Abilities
  • Call Monitoring
  • Instant Messaging between Agent to Agent
  • Custom Hold Messages
  • Advanced Call Routing Choices
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    Callback


    Additional Information:

    • Pay Mode Terms: T/T (Bank Transfer)
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    Contact Center Services

    Contact Center Services
    • Contact Center Services
    • Contact Center Services
    • Contact Center Services
    • Contact Center Services
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    Approx. Price: Rs 6,000 / agentGet Latest Price

    Product Details:

    Minimum Order Quantity1 agent
    ConnectivityEPABX through SIP or ISDN PRI
    SupportISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
    MIS reportsYes
    DispositionUp to 3 level
    Call recording100%
    Connect AgentIP Phone, Soft Phone, Analog Phone or on existing PBX
    Support trunkISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
    Dialing modes Preview, Progressive & Predictive
    Type of CallsDomestic, International
    Type of ProcessOutbound, Inbound
    LocationDelhi

    Contact Center Solutions or Contact Center Services. To get the best solution in low budget, Aria offers the smart voice logger along with the features of the dialer. In today's business scenario it is mandatory to keep a record of all the communication held between the client and the executives. This contact center solution provides all the features from the recording of incoming and outgoings calls to reporting, monitoring, a performance of the agents. Aria has utilized available sources to produce an outstanding PC based voice logger with rich functionalities. ARIA-5002 is two Channel Voice Recording System with USB connectivity which can be used with direct GSM FCT, telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc and can have n number of connected agents.


    This amazing solution comes along with the device and the software in which the software is installed in the computer and further agents can be logged in to their systems and can call via analog phones. It can have multiple connectivities possible.


    Features:

    Agent Screen :

    • Aria CRM with 45 fields to enter Caller Information
    • The agent can view missed call data in his panel
    • Set call back-Can set alarm for the follow up with customers, once you will set the callback, you will get the reminder on your screen at the same time.
    • Update Remarks, Fill disposition (Call Status, Feedback)
    • Today call History- agents can get their current day report
    • Caller call History-On live call, you can check the previous history of the particular customer.

    Dialing Method :

    • Click to dial-Dial Pad will be enabled on your screen to dial numbers
    • Manual -Dialing through Hard phone/Analog Phone/Dial Pad
    • Auto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.

    Admin Screen :

    • Live Monitoring
    • Add, Edit & Delete multiple User/Campaign/ACD group
    • Integration Of Customer CRM-if customer is having own CRM we can integrate with our system
    • Disposition up to 3 level
    • Script Manager
    • CRM Builder
    • 100% Recording
    • Queue Management-if all agents are busy, calls can be in the queue
    • Role Management
    • MIS Reports
    • IVRS Report
    • Dial Result


    Application:

    Wherever you talk about communication or call center, ARIA stands along with the solution you require. With the product that would give you effective and relevant output.

    It can be applied in

    • Real Estate
    • Travel and tourism
    • Call Centers
    • Business
    • Airlines
    • Hospitals
    • Insurance sector
    • Government Sector
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    Reach Us
    Ravindra Saini (Director)
    106, 1st Floor, Vardhman Master Plaza, Plot No. 2 DDA, LSC, Ghazipur
    Ansal Plaza, Viashali (3FCS), New Delhi- 110091, Delhi, India



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