Aria Telecom Solutions Private Limited
Aria Telecom Solutions Private Limited
Ansal Plaza, Viashali (3FCS), New Delhi, Delhi
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Call Center Solution

The Contact Center solutions offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play powerful role in well maintaining customer relationships. The contact center software solutions also helps in building company’s brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

We are exporting OutBound IVR System & Call centre Solution & software to various countries across the globe including Dubai, Egypt, Ethiopia, USA, Myanmar, Syria, Philippines, Kenya, Nepal, Bangladesh, Tanzania, UAE, Romania, Saudi Arabia, Russia, DR Congo, Nigeria, Malaysia, Indonesia, Turkmenistan, Pakistan, South Africa, Vietnam, Abu Dhabi, Sharjah, Kuwait, Zambia, Iran, Angola, Afganistan, Algeria & Irag etc.

Further, these all-inclusive solutions are also ideal for handling business processes like
  • Customer support
  • Telemarketing and sales
  • Collections
  • Technical support
  • Marketing research
  • Helpdesk

Contact Center Solutions

Contact Center Solutions
  • Contact Center Solutions
  • Contact Center Solutions
  • Contact Center Solutions
  • Contact Center Solutions
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Approx. Price: Rs 6,000 / agentGet Latest Price

Product Details:

Minimum Order Quantity1 agent
ApplicationCall centers
Support trunk ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Manpower RequiredNo
Communication LanguageEnglish
Type of CallsInternational, Domestic
Type of ProcessOutbound, Inbound

The Contact Center Solutions or Cloud-Based Call Center Solution offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play the powerful role in well-maintaining customer relationships. The contact center software solutions also help in building company’s brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

Further, these all-inclusive solutions are also ideal for handling business processes like
  • Customer support
  • Telemarketing and sales
  • Collections
  • Technical support
  • Marketing research
  • Helpdesk

Models Offered :
The different models offered by us under the contact center solutions include :

ARIA CCS-IVR
It's among the best IVR toolkit solutions and is based on Intel Dialogic CTI board. Some of the standard features that make the model highly demanded in the market include drag & drop option that allows users to make their own call flow. Being a complete database independent toolkit, based on XML, it also comes with ACD for customer care and also have possibility of getting integrated with all ODBC compatible database like My SQL, Oracle, MS Access as well as the third-party database like ERP or CRM. Further, it can also be integrated with other offered solutions including ARIA TVRS & ARIA TVRS-ADVANCE that makes it a complete contact center solution.

ARIA CCS-COMPLETE CONTACT CENTER SOLUTIONS
The Aria CCS is an asterisk based complete contact center solutions that meets defined call center requirements weather inbound or outbound. Having flexible GUI, it allows customers to make their own call flow of IVR. The product can be used in domestic and international call centers. Further, some of the standard features of the solutions offered include well defined Client/ Server Architecture, Option of agent login & logout, Admin/supervisor terminal for monitoring agents, Comprehensive agent MIS, Recording of messages, Handling multiple IVR Scripts and others.

ARIA CCS-LITE
Aria CCS-Lite offered by us are suitable auto dialers for domestic call centers and are designed to match up with complete requirements of ideal call center, be it inbound or outbound. These come with features like agent log-in/log-out, Break option, Incoming pop-up, Outgoing auto & preview dialing options, MIS report, Live monitoring of agents & calls, Work with/without PBX and others that makes it ideal solution to work with GSM FCT.

ARIA TVRS ADVANCE
Aria TVRS advance solutions offered by us comes as an advanced version of ARIA TVRS and apart from voice logging, it is designed to provide all MIS and other features including Agent log-in/log-out, Break features, Live agent monitoring with historical reporting, Allowing customized incoming call pop-ups & disposition option, Integration choice with third-party database or CRM, MS Access & MS SQL database support, CD/remote location network backup, Web-based remote access, Multisite remote live monitoring, GSM recording with FCT, Industrial grade hardware and others.
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
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Call Center Suite Aria Parth 30C

Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
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Approx. Price: Rs 1.75 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Type of ProcessOutbound, Inbound
Type of CallsInternational, Domestic
BrandARIA
Warranty1 Year
ApplicationRecording
DispositionUp to 3 level
Seats30
Uplink InterfaceSIP and IAX

Parth Call Center Suite is a Unified Communication System which has a combination of various contact center solution IVRS, IP PBX, Telephone Recording System, Audio Conference Bridge, Helpline System etc. The system is very useful for both inbound as well as outbound call centers. It is ready to work box for a typical call center application.


Highlight features:

  • Up to 30 Agent support on the single box
  • SIP and IAX support
  • Inbuilt IP PBX support
  • 5 Party Conference
  • Predictive/Preview dialing
  • Conversation recording
  • IVR with department transfer
  • MIS Reporting
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Port of Dispatch: New Delhi
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Call Center Suite Aria Parth 50C

Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
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Approx. Price: Rs 2.4 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Input Voltage100 V - 240 V
Uplink InterfaceSIP,FXO
Warranty1 Year
Remote AccessYes
ConnectivityISDN PRI,GSM Trunk,Analog Trunk & VOIP Trunk
BrandAria
Usage/ApplicationCommercial

Call Center Suite empowers organization by providing all the required tools for running a call center. Aria Telecom Solutions offers Parth Call Center Suite, a strong unified communication system. The system is equipped with IP PBX functionality. The system is used for inbound as well as outbound call centers. There is no need of separate cabling; communication can be done on LAN network.


Highlight Features:

· Up to 50 Agent Support on Single BOX

· Multi-Party Conference Bridge

· Database server

· IVRS

· Inbuilt IP PBX Support

· Support IP Phone, FXS Gateway

· Softphone on desktop / Mobile phone compatibility

· Support ISDN PRI through PCI-e Card, Gateway

· Support GSM Trunk through GSM Gateway

· Call Transfer

· Caller ID

· Call Hold / Un Hold

· Mute

· ACD/ UCD

· Strong ACD application

· Call Center Feature

· Predictive Dialing

· Preview Dialing

· Agent Log-in / Log-out Application

· MIS Reporting

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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
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Help Desk Solution

Help Desk Solution
  • Help Desk Solution
  • Help Desk Solution
  • Help Desk Solution
  • Help Desk Solution
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Approx. Price: Rs 6,000 / agentGet Latest Price

Product Details:

Minimum Order Quantity1 agent
Support trunkSIP, ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
ConnectivityIP Phone, Soft Phone, Analog Phone and Mobile Phon
Type of CallsDomestic, International
Type of ProcessInbound, Outbound
Other featuresRecording and data storage
ApplicationAirlines, Call Centers, Government Sector, Hotels and hospitality industry, Real Estate etc.

Information and support regarding a company’s products or services. The solution also provides the wide range of users activities such as tracking, recording, submission, and retrieval of call resources.
The solution can be customized for industry-specific solutions such as sales, telemarketing, order booking and other small, medium and large enterprise.


Features:

  • Customizable 45 field CRM to enter customer details
  • Auto Dialing
  • An agent can view missed call data in his panel
  • Live to monitor
  • MIS Reports
  • Disposition up to 3 level
  • Call recording
  • Script Manager
  • Update Remarks
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
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PARTH 50C Call Center Suite

PARTH 50C Call Center Suite
  • PARTH 50C Call Center Suite
  • PARTH 50C Call Center Suite
  • PARTH 50C Call Center Suite
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Approx. Price: Rs 2.4 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
BrandARIA
ConnectivityIP Phone,Soft Phone,Analog Phone or on existing PBX
InterfaceUser friendly
Seats50
Type of CallsInternational, Domestic
Type of ProcessInbound, Outbound

PARTH 50C Call Center Suite is a small box which can make call center technology available in the budget. It is the Unified Communication System with inbuilt IP PBX functionality. The system is most suitable for small to large call center application. Parth UCS supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk.


Features:

  • Up to 50 agent support in a single box
  • Suitable for inbound and outbound process
  • Support domestic and international call process
  • Inbuilt IP PBX
  • Customizable 3 level disposition
  • Plug and play connectivity
  • IVRS
  • Inbuilt SIP trunk
  • Call monitoring
  • ACD (Automatic Call Distribution)
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Delivery Time: 2-3 Days
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Parth 10C Call Center Suite

Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
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Approx. Price: Rs 75,000 / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Seats10
Support trunkISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
BrandARIA
Type of CallsInternational, Domestic
Type of ProcessOutbound, Inbound
MaterialHardware & software

Parth 10C Call Center Suite is a Unified Communication System with inbuilt IP PBX functionality. It also has inbuilt SIP trunk connectivity The system is most suitable for small to large call center application. Parth UCS supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk. It supports domestic as well as international call process.


Features:

· Up to 10 agent support in a single box

· Suitable for inbound and outbound process

· Inbuilt IP PBX

· IVR system

· Customizable 3 level disposition

· Plug and play connectivity

· Call monitoring

· Predictive and preview dialing

· EPABX integration

· ACD (Automatic Call Distribution)

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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Port of Dispatch: New Delhi
Yes! I am Interested
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Parth 15C Call Center Suite

Parth 15C Call Center Suite
  • Parth 15C Call Center Suite
  • Parth 15C Call Center Suite
  • Parth 15C Call Center Suite
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Approx. Price: Rs 1.12 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
CRMCustomizable 45 field
Seats15
Type of CallsInternational, Domestic
Type of ProcessOutbound, Inbound
Industry To CaterBanking & Finance, Insurance, Healthcare
ModeOnline

Aria Parth 15C Call Center Suite is a Unified Communication System. The system can be used as IVRS, IP PBX, Telephone Voice Recording System, Conference Bridge etc. Parth is integrated with complete call center features. It is ready to work box for a typical call center application. The system is suitable for both inbound and outbound call center process.


Features:

  • Call recording

  • Predictive/preview dialing

  • Up to 15 agent support in a single box

  • IVRS

  • Automatic Call Distributor

  • Computer Telephony Integration (CTI)

  • Integrated SMS/Email

  • Call Monitoring

  • Inbuilt IP PBX support

  • Multiparty conference

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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Delivery Time: 2-3 days
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Andriod Based Contact Center Solution

Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
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Product Details:

Minimum Order Quantity1 Unit
CRM45 Field
Call typeIncoming, outgoing, missed call
IntegrationEmail and SMS
Set Call Back OptionAvailable
Type of CallsDomestic, International
Type of ProcessInbound, Outbound
UsesTelemarketing, Call centers, share brokers, banking etc.

Android Based Contact Center Solution or Andriod Based Call Center SolutionApp which works with an inbuilt Aria CRM, it enables your Android Phone to act as a call center device. Example-A call comes to your Mobile device and Pop will appear on CRM screen with Customer details. The user will have provision to update those details and save it if required. You can also use to send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded and recordings are placed in app Module itself. All logs & recordings will be synchronized with system available on the cloud.

Permission to access Task in Mobile Phone
  • Manage Phone Calls.
  • Recording Audio
  • Access Contacts
  • Access SMS
  • Access Media
  • Provision can be added in the future to run the specific task in the Mobile phone which is in the development phase yet.
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
Yes! I am Interested
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Omni Channel Communication System

Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
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Product Price :Get Latest Price

Product Details:

Minimum Order Quantity1 Unit
ACDRound Robin, Ring All, Skill Based Routing, Call route to available agent,
CRMAdmin Module, Agent Module
IntegrationSMS API, Social Media, Database, Vehicle Tracking System,
ReportsAs per requirement
SupportTCP/IP Voice Supported LAN Network for 150 agents
Type of CallsDomestic, International
Type of ProcessInbound, Outbound

Omni Channel Communication System strategy is a multi-channel approach to marketing or serving customers in a way that creates an integrated and cohesive customer experience. Aria Omni Channel Communication System is designed to handle office communication process and to handle relationship across multiple channels.

The system is suitable for public organizations that deal with direct customer service through primary communication means and social media channel. It is the best way to deliver a customized customer experience while using the multichannel platform.

1) Integration of applications:-

  • SMS API provided by a client
  • Social media
  • Database
  • Vehicle tracking system

2) Alerts and events

3) MIS reports

4) CRM (Customer Relationship Management)

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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
Yes! I am Interested
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Ravindra Saini (Director)
106, 1st Floor, Vardhman Master Plaza, Plot No. 2 DDA, LSC, Ghazipur
Ansal Plaza, Viashali (3FCS), New Delhi- 110091, Delhi, India



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