Aria Telecom Solutions Private Limited
Aria Telecom Solutions Private Limited
Ghazipur, New Delhi, Delhi
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Call Center Solution

The Contact Center solutions offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play powerful role in well maintaining customer relationships. The contact center software solutions also helps in building company’s brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

We are exporting OutBound IVR System & Call centre Solution & software to various countries across the globe including Dubai, Egypt, Ethiopia, USA, Myanmar, Syria, Philippines, Kenya, Nepal, Bangladesh, Tanzania, UAE, Romania, Saudi Arabia, Russia, DR Congo, Nigeria, Malaysia, Indonesia, Turkmenistan, Pakistan, South Africa, Vietnam, Abu Dhabi, Sharjah, Kuwait, Zambia, Iran, Angola, Afganistan, Algeria & Irag etc.

Further, these all-inclusive solutions are also ideal for handling business processes like
  • Customer support
  • Telemarketing and sales
  • Collections
  • Technical support
  • Marketing research
  • Helpdesk

Contact Center Solutions

Contact Center Solutions
  • Contact Center Solutions
  • Contact Center Solutions
  • Contact Center Solutions
  • Contact Center Solutions
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Approx. Price: Rs 5,000 / UnitGet Latest Price

Product Details:

Minimum Order Quantity1 Unit
ApplicationCall centers
Support trunk ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Manpower RequiredNo
Communication LanguageEnglish
Type of CallsDomestic, International
Type of ProcessInbound, Outbound

The Contact Center Solutions or Cloud-Based Call Center Solution offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play the powerful role in well-maintaining customer relationships. The contact center software solutions also help in building company’s brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

Further, these all-inclusive solutions are also ideal for handling business processes like
  • Customer support
  • Telemarketing and sales
  • Collections
  • Technical support
  • Marketing research
  • Helpdesk

Models Offered :
The different models offered by us under the contact center solutions include :

ARIA CCS-IVR
It's among the best IVR toolkit solutions and is based on Intel Dialogic CTI board. Some of the standard features that make the model highly demanded in the market include drag & drop option that allows users to make their own call flow. Being a complete database independent toolkit, based on XML, it also comes with ACD for customer care and also have possibility of getting integrated with all ODBC compatible database like My SQL, Oracle, MS Access as well as the third-party database like ERP or CRM. Further, it can also be integrated with other offered solutions including ARIA TVRS & ARIA TVRS-ADVANCE that makes it a complete contact center solution.

ARIA CCS-COMPLETE CONTACT CENTER SOLUTIONS
The Aria CCS is an asterisk based complete contact center solutions that meets defined call center requirements weather inbound or outbound. Having flexible GUI, it allows customers to make their own call flow of IVR. The product can be used in domestic and international call centers. Further, some of the standard features of the solutions offered include well defined Client/ Server Architecture, Option of agent login & logout, Admin/supervisor terminal for monitoring agents, Comprehensive agent MIS, Recording of messages, Handling multiple IVR Scripts and others.

ARIA CCS-LITE
Aria CCS-Lite offered by us are suitable auto dialers for domestic call centers and are designed to match up with complete requirements of ideal call center, be it inbound or outbound. These come with features like agent log-in/log-out, Break option, Incoming pop-up, Outgoing auto & preview dialing options, MIS report, Live monitoring of agents & calls, Work with/without PBX and others that makes it ideal solution to work with GSM FCT.

ARIA TVRS ADVANCE
Aria TVRS advance solutions offered by us comes as an advanced version of ARIA TVRS and apart from voice logging, it is designed to provide all MIS and other features including Agent log-in/log-out, Break features, Live agent monitoring with historical reporting, Allowing customized incoming call pop-ups & disposition option, Integration choice with third-party database or CRM, MS Access & MS SQL database support, CD/remote location network backup, Web-based remote access, Multisite remote live monitoring, GSM recording with FCT, Industrial grade hardware and others.
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
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Parth 10C Call Center Suite

Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
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Approx. Price: Rs 75,000 / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Seats10
Support trunkISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
BrandARIA
Type of CallsDomestic, International
Type of ProcessOutbound, Inbound
MaterialHardware & software

Parth 10C Call Center Suite is a Unified Communication System with inbuilt IP PBX functionality. It also has inbuilt SIP trunk connectivity The system is most suitable for small to large call center application. Parth UCS supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk. It supports domestic as well as international call process.


Features:

· Up to 10 agent support in a single box

· Suitable for inbound and outbound process

· Inbuilt IP PBX

· IVR system

· Customizable 3 level disposition

· Plug and play connectivity

· Call monitoring

· Predictive and preview dialing

· EPABX integration

· ACD (Automatic Call Distribution)

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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Port of Dispatch: New Delhi
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Call Center Suite Aria Parth 30C

Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
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Approx. Price: Rs 1.75 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
ApplicationRecording
Uplink InterfaceSIP and IAX
Seats30
DispositionUp to 3 level
BrandARIA
Warranty1 Year
Type of CallsInternational, Domestic
Type of ProcessInbound, Outbound

Parth Call Center Suite is a Unified Communication System which has a combination of various contact center solution IVRS, IP PBX, Telephone Recording System, Audio Conference Bridge, Helpline System etc. The system is very useful for both inbound as well as outbound call centers. It is ready to work box for a typical call center application.


Highlight features:

  • Up to 30 Agent support on the single box
  • SIP and IAX support
  • Inbuilt IP PBX support
  • 5 Party Conference
  • Predictive/Preview dialing
  • Conversation recording
  • IVR with department transfer
  • MIS Reporting
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Port of Dispatch: New Delhi
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Call Center Suite Aria Parth 50C

Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
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Approx. Price: Rs 2.4 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Input Voltage100 V - 240 V
Uplink InterfaceSIP, FXO
Usage/ApplicationCommercial
Warranty1 Year
BrandAria
Remote AccessYes
ConnectivityISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk

Call Center Suite empowers organization by providing all the required tools for running a call center. Aria Telecom Solutions offers Parth Call Center Suite, a strong unified communication system. The system is equipped with IP PBX functionality. The system is used for inbound as well as outbound call centers. There is no need of separate cabling; communication can be done on LAN network.


Highlight Features:

· Up to 50 Agent Support on Single BOX

· Multi-Party Conference Bridge

· Database server

· IVRS

· Inbuilt IP PBX Support

· Support IP Phone, FXS Gateway

· Softphone on desktop / Mobile phone compatibility

· Support ISDN PRI through PCI-e Card, Gateway

· Support GSM Trunk through GSM Gateway

· Call Transfer

· Caller ID

· Call Hold / Un Hold

· Mute

· ACD/ UCD

· Strong ACD application

· Call Center Feature

· Predictive Dialing

· Preview Dialing

· Agent Log-in / Log-out Application

· MIS Reporting

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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
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PARTH 50C Call Center Suite

PARTH 50C Call Center Suite
  • PARTH 50C Call Center Suite
  • PARTH 50C Call Center Suite
  • PARTH 50C Call Center Suite
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Approx. Price: Rs 2.4 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Seats50
BrandARIA
ConnectivityIP Phone, Soft Phone, Analog Phone or on existing PBX
InterfaceUser friendly
Type of CallsDomestic, International
Type of ProcessInbound, Outbound

PARTH 50C Call Center Suite is a small box which can make call center technology available in the budget. It is the Unified Communication System with inbuilt IP PBX functionality. The system is most suitable for small to large call center application. Parth UCS supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk.


Features:

  • Up to 50 agent support in a single box
  • Suitable for inbound and outbound process
  • Support domestic and international call process
  • Inbuilt IP PBX
  • Customizable 3 level disposition
  • Plug and play connectivity
  • IVRS
  • Inbuilt SIP trunk
  • Call monitoring
  • ACD (Automatic Call Distribution)
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Delivery Time: 2-3 Days
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Parth 15C Call Center Suite

Parth 15C Call Center Suite
  • Parth 15C Call Center Suite
  • Parth 15C Call Center Suite
  • Parth 15C Call Center Suite
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Approx. Price: Rs 1.12 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Seats15
CRMCustomizable 45 field
Type of CallsInternational, Domestic
Type of ProcessOutbound, Inbound
Industry To CaterBanking & Finance, Insurance, Healthcare
ModeOnline

Aria Parth 15C Call Center Suite is a Unified Communication System. The system can be used as IVRS, IP PBX, Telephone Voice Recording System, Conference Bridge etc. Parth is integrated with complete call center features. It is ready to work box for a typical call center application. The system is suitable for both inbound and outbound call center process.


Features:

  • Call recording

  • Predictive/preview dialing

  • Up to 15 agent support in a single box

  • IVRS

  • Automatic Call Distributor

  • Computer Telephony Integration (CTI)

  • Integrated SMS/Email

  • Call Monitoring

  • Inbuilt IP PBX support

  • Multiparty conference

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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Delivery Time: 2-3 days
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Andriod Based Contact Center Solution

Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
  • Andriod Based Contact Center Solution
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Product Details:

Minimum Order Quantity1 Unit
CRM45 Field
UsesTelemarketing, Call centers, share brokers, banking etc.
IntegrationEmail and SMS
Call typeIncoming, outgoing, missed call
Type of CallsDomestic, International
Type of ProcessInbound, Outbound

Andriod Based Contact Center Solution or Andriod Based Call Center SolutionApp which works with an inbuilt Aria CRM, it enables your Android Phone to act as a call center device. Example-A call comes to your Mobile device and Pop will appear on CRM screen with Customer details. The user will have provision to update those details and save it if required. You can also use to send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded and recordings are placed in app Module itself. All logs & recordings will be synchronized with system available on the cloud.

Permission to access Task in Mobile Phone
¿¿¿ Manage Phone Calls.
¿¿¿ Recording Audio
¿¿¿ Access Contacts
¿¿¿ Access SMS
¿¿¿ Access Media
¿¿¿ Provision can be added in the future to run the specific task in the Mobile phone which is in the development phase yet.
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
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Contact Center Services

Contact Center Services
  • Contact Center Services
  • Contact Center Services
  • Contact Center Services
  • Contact Center Services
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Product Details:

Minimum Order Quantity1 Unit
ConnectivityEPABX through SIP or ISDN PRI
SupportISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
MIS reportsYes
DispositionUp to 3 level
Call recording100%
Connect AgentIP Phone, Soft Phone, Analog Phone or on existing PBX
Support trunkISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Dialing modes Preview, Progressive & Predictive
Type of CallsDomestic, International
Type of ProcessOutbound, Inbound
LocationDelhi

Contact Center Solutions or Contact Center Services. To get the best solution in low budget, Aria offers the smart voice logger along with the features of the dialer. In today's business scenario it is mandatory to keep a record of all the communication held between the client and the executives. This contact center solution provides all the features from the recording of incoming and outgoings calls to reporting, monitoring, a performance of the agents. Aria has utilized available sources to produce an outstanding PC based voice logger with rich functionalities. ARIA-5002 is two Channel Voice Recording System with USB connectivity which can be used with direct GSM FCT, telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc and can have n number of connected agents.


This amazing solution comes along with the device and the software in which the software is installed in the computer and further agents can be logged in to their systems and can call via analog phones. It can have multiple connectivities possible.


Features:

Agent Screen :

  • Aria CRM with 45 fields to enter Caller Information
  • The agent can view missed call data in his panel
  • Set call back-Can set alarm for the follow up with customers, once you will set the callback, you will get the reminder on your screen at the same time.
  • Update Remarks, Fill disposition (Call Status, Feedback)
  • Today call History- agents can get their current day report
  • Caller call History-On live call, you can check the previous history of the particular customer.

Dialing Method :

  • Click to dial-Dial Pad will be enabled on your screen to dial numbers
  • Manual -Dialing through Hard phone/Analog Phone/Dial Pad
  • Auto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.

Admin Screen :

  • Live Monitoring
  • Add, Edit & Delete multiple User/Campaign/ACD group
  • Integration Of Customer CRM-if customer is having own CRM we can integrate with our system
  • Disposition up to 3 level
  • Script Manager
  • CRM Builder
  • 100% Recording
  • Queue Management-if all agents are busy, calls can be in the queue
  • Role Management
  • MIS Reports
  • IVRS Report
  • Dial Result


Application:

Wherever you talk about communication or call center, ARIA stands along with the solution you require. With the product that would give you effective and relevant output.

It can be applied in

  • Real Estate
  • Travel and tourism
  • Call Centers
  • Business
  • Airlines
  • Hospitals
  • Insurance sector
  • Government Sector
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
Yes! I am Interested
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Help Desk Solution

Help Desk Solution
  • Help Desk Solution
  • Help Desk Solution
  • Help Desk Solution
  • Help Desk Solution
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Product Details:

Minimum Order Quantity1 Unit
Support trunkSIP, ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
ConnectivityIP Phone, Soft Phone, Analog Phone and Mobile Phon
Type of CallsDomestic, International
Type of ProcessInbound, Outbound
Other featuresRecording and data storage
ApplicationAirlines, Call Centers, Government Sector, Hotels and hospitality industry, Real Estate etc.

Information and support regarding a company’s products or services. The solution also provides the wide range of users activities such as tracking, recording, submission, and retrieval of call resources.
The solution can be customized for industry-specific solutions such as sales, telemarketing, order booking and other small, medium and large enterprise.


Features:

  • Customizable 45 field CRM to enter customer details
  • Auto Dialing
  • An agent can view missed call data in his panel
  • Live to monitor
  • MIS Reports
  • Disposition up to 3 level
  • Call recording
  • Script Manager
  • Update Remarks
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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
Yes! I am Interested
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Omni Channel Communication System

Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
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Product Details:

Minimum Order Quantity1 Unit
SupportTCP/IP Voice Supported LAN Network for 150 agents
IntegrationSMS API, Social Media, Database, Vehicle Tracking System,
ReportsAs per requirement
CRMAdmin Module, Agent Module
ACDRound Robin, Ring All, Skill Based Routing, Call route to available agent,
Type of CallsInternational, Domestic
Type of ProcessInbound, Outbound

Omni Channel Communication System strategy is a multi-channel approach to marketing or serving customers in a way that creates an integrated and cohesive customer experience. Aria Omni Channel Communication System is designed to handle office communication process and to handle relationship across multiple channels.

The system is suitable for public organizations that deal with direct customer service through primary communication means and social media channel. It is the best way to deliver a customized customer experience while using the multichannel platform.

1) Integration of applications:-

  • SMS API provided by a client
  • Social media
  • Database
  • Vehicle tracking system

2) Alerts and events

3) MIS reports

4) CRM (Customer Relationship Management)

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  • Pay Mode Terms: T/T (Bank Transfer)
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Ravindra Saini (Director)
106, 1st Floor, Vardhman Master Plaza, Plot No. 2 DDA, LSC, Ghazipur
New Delhi- 110091, Delhi, India



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