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IVR (Interactive Voice Response):

 

The IVR (Interactive Voice Response) automates interactions with telephone callers. Aria CCS’s IVR supports a rich feature set yet is easy to use and configure. Changes to IVR scripts can be made on-the-fly in real-time to adapt to various events. It is a powerful software that allows companies to turn their vision of an interactive call flow into reality. It can call your customers and remind them about their bills due, your customers can call and setup appointments, or the system can provide the status of the shipments. All in clear voice and in the language the callers understand.Insight IVR can reduce cost of common sales, service, inquiry, collection and support calls to and from the company. It works 24 hours a day and seven days a week.

ARIA IVR
           

What Are the Main Benefits

  • Give callers access to information even during closed hours
  • Better routing and classification of customer calls to the appropriately skilled agent
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    Our IVR Project

    we have covered many fields where our IVR are successfully running,some of them are given below:


    HealthCare

  • Medical Transcription Services :- Allows Doctors to Record Transcriptions, which can later be listened to and documented by a Medical Transcribe

  • Automated Prescription Filling:Allows Pharmacies to allow for automated prescription filling services for patients

  • Off Hours Auto Attendant:Provide Emergency Information for Patients off hours when the office is closed.

  • Patient Surveys:Survey Patients for Quality Assesment and Increase Customer Satisfaction

  • Bill Collection:Remind Residents of Late Payments due, and provide automated Payment service <

    Health Helpline System

  • HIV Helpline: A help line for people to receive information on HIV/AIDS and similar queries. The help line provide information as per the caller's queries, tele counseling, provides drop in counseling, and refers callers to the appropriate agency/service.
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    Astrology

  • A caller can enter his date of birth, place of birth or any other details as required and can listen to his future predictions by an astrologer to whom the call shall be transferred.Allow Callers to listen to their Horoscope
           

    Banking

  • Bank Information:- Provide Bank Information to Customers including Hours, Services Provided and Locations, etc

  • TeleBankingAllow Customers to Securely access their Account Details, Transfer Funds, etc

  • Card Enablement -Allow Customers to Enable their Bank, Check, Credit Cards Securely and Automated

  • Call Routing:Route Calls to the proper person/department within a Bank/Office

    • Call Centers

  • Customer Satisfaction Surveys:-Survey Patients for Quality Assesment and Increase Customer Satisfaction

  • Employee ScreeningPerform Initial Candidate Interviews for job screening

  • Call Center Automated IVR Functionalities-Provide Automated Account/Company Information to Callers to reduce calls to live Agents
  • Call Center Routing:Route calls to the proper Call Center Agents based on Customer Requirements

    • Human Resources

  • Employee Screening & Recruiting:-Perform Initial Candidate Interviews for job screening

  • Employee SatisfactionProvide Surveys to Employees to better motivate employees

  • Benefits-Provide Automated Benefit Information
  • Employee Time Clock:For Employees working on the go, allow them to clock in/out via telephone.

    • Customer Service

  • General Information:-Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information, etc

  • RemindersRemind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information

  • Order ProcessingAllow Customers to place order over the telephone automated
  • Credit Card Processing:Allow Customers to pay bills via the telephone
  • Customer Survey:Survey Customers to provide better customer services
  • Bill Collection:Remind Residents of Late Payments due, and provide automated Payment service

    • Consumer Products

  • Product Registration :Allow Automated Registration of Products

  • Recall InformationAllow Information about Product Recall

  • Shipment StatusAllow customer to find information about Shipments

    • Retail Stores

  • Dealer/Store Locator :For a Multi-Chain of Stores, provide the nearest store information based on phone number or zip code

  • Store InformationProvide Store Hours, Department Routing and Directions

  • Specials/DiscountsProvide information of Specials and Discounts in the store
  • Appointment ConfirmationAllow Customers to Confirm upcoming Appointments

    • Education

  • Dealer/Store Locator :Provide information on Upcoming Events, Child's Homework, Leave messages for teachers, Student Grades, Test Schedules etc

  • Student Information Provide information on upcoming events, Homework info, School Closings, etc

  • Specials/DiscountsProvide information of Specials and Discounts in the store
  • Appointment ConfirmationAllow Customers to Confirm upcoming Appointments

    • Political Campaigns

  • Candidate Awareness :Broadcast Candidate Information to the community for name identification, and Voting Information

  • Mailer Notification Notify Recipients that Mailers have been sent out, and look out in the mail for it

  • Survey Allows Voters to let candidates know what are the most important issues to them
  • Appointment ConfirmationAllow Customers to Confirm upcoming Appointments

    • Township/Country Government

  • MLA Helpline :– A unique method of complain booking in which any ordinary citizen can book complains related to bad roads , water shortage , electricity problems etc directly to the MLA of his constituency.

  • Community Awareness:– Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc
  • Emergency Notification:– Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc)
  • Services Provided:– Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc
  • Department Routing:– Route Callers to the Proper Department within the Municipality Offices
  • Community Awareness:– Allow Callers to pay Meter Parking through the Phone

    • Entertainment

  • Ring Tone Services:–Allow Callers to Download Ringtones to the Mobile Phone .

  • Lottery:–Allow Callers to play the lottery through their phone
  • Radio:– Allow Callers to Listen to the Radio through the Phone
  • Ring Back Services:–Allow Callers to Choose their RingBack tone that will be used when callers dial their number
  • Horoscope:– Allow Callers to listen to their Horoscope
  • Music Messaging:– Allow Callers to Dedicate a Music Message to their Loved Ones, Friends, etc
  • News :– Provide Up to date News to the Callers
  • Weather:– Provide the Current Weather Service to Callers

    • Security & Emergency

  • Emergency Notification:–Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc) .

    • Travel & Lodging

  • Product Registration :Provide ability to callers to Book their Hotel Reservations through the phone

  • Special/Deals Let Callers know about Special travel Deals and services

  • Hotel LocatorFor a Multi-Chain of Hotels, provide the nearest hotel information based on the state/zip code

    • Automotive

  • Dealer Information :Provider Dealer Hours, pricing and other information

  • Car StatusProvide Status of Car to Vehicle Owners, so they know if the vehicle is ready or not

  • Payment Allow Customers to pay bills over the telephone to reduce time when picking up the vehicle

    • Police & Parking

  • Traffic ticket service :Allow Violators to pay Traffic Tickets over the phone

  • Notification Notify Community of Suspicious Indviduals or Warnings

  • Parking Allow Callers to pay Meter Parking through the Phone

    • Airlines / Railways / Bus & other Transporation

  • General Information :Provide Information about Services, Rates and Specials Offered

  • Schedule Infromation Provide up to date Information about Train/Place/Bus Arrival And Departure Information

  • BookingsTaking Ticket Bookings for Train/Plane/Bus

  • Complaint Booking Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable

  • SurveyAllows Customers to provide Service/Products/Suggesstion Feedback
  • Call RoutingRoute Calls to the proper person/department

    • Telephone Companies (Land & Mobile Operators)

  • General Information :Provide Information about Services, Rates and Speicals Offered

  • Account Infromation Provide Information about Customer Account, Including Balance Due, Minutes Used, etc

  • Number Change NotificationNotify Callers that a Phone Number has been changed

  • New Number Notifcation Notify Callers that the Phone Number has been changed, and play out the New Number

  • Bill CollectionRemind Residents of Late Payments due, and provide automated Payment service
  • Complaint Booking Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable


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