Telephone Voice Recording System(TVRS)

Aria Telephone Voice Recording System(TVRS) is a multiple channel digital telephone recording system that uses PC and Recording Card to record telephone conversations,dialed numbers and caller Ids to hard disk.Zibosoft TVRS helps to make transactions over the telephone and to control the quality of personnel's work,robust design and simple interface for fail-safe but user-friendly day to day operation.

 

Why Aria TVRS is best assistant for business management?

an: Long time record conversation of customer servie lines,and manager can moniter the cusomter service employee's attitude,make sure customer's satisfaction.

 

Typical Usages:

 
  • Call center,Help Desk,Hospital,Fire station
  • Recording conferences calls
  • Recording instruction,Clarification of quantities and Specifications
  • Protection of staff from abusive/difficult customers
  • Monitoring nuisance callers
  • Monitoring customer service
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    Service hotlines,call centers,hospitals,police stations,fire departments and other public service institutions can benefit from our multi-channel voice recording system - a sophisticated,feature-rich device with the following functions:

      Can be used with PSTN and PBX phone systems
         
  • Incoming call alert
  • Digital voice recording
  • Customer information pops up onscreen
  • Dates and times of calls are logged
  • Records conference calls
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              To start sourcing our advanced recording systems,call us today.         

    Aria multi-channel digital recording system with outstanding performance, which can simultaneously perform extra-long time recording ,calling number display,called number display and call time as well as saving them in devices for the multi-channel telephone, and the administrator can monitor the channels at the real time without bringing any influence on the conversation.

    The telephone voice recording system consists of the automatically recording and real-time monitoring software and hardware for the process of both sides during the call. Audio-recording adopts the common international voice process and compression technology conformed to CCITT standard. It samples, digitalizes, compress and save the voice signals to the computer disks. Search and plays the voice file of the storage devices on the external speakers or earphones. It serves for the essential tools of the telephone hot-line, policestations, call centers,customer service ,800 calls,firestations, banks, securities and so on fields.