What We Do?
With our dedication, innovation and prompt after sale support today Aria became a synonymous of Voice Logger in India. With the foundation of the company we started with small multimedia based voice logger and today you name a feature we will have in our voice logger and there is a feature in our list its work. We provide Voice Logger in all possible mode like PC based, Embedded & Recording phone. We also provide auto logger a combination of Voice logger and IVR which automatically answer a call and record it silently specially used for investigating agencies Other then our most know product in the industry Voice logger we have developed most intelligent IVR tool called “Aria CCS” which is been developed on Linux plate farm using Asterisk as backbone. Aria CCS has two type Two box and single box, Two box is a product which has all the front end GUI on windows plate form and CTI on Linux. Which provide most reliable and easy to customize and use plate form. And single box solutions provide all the solutions on single PC using PHP and front end GUI tool. The best part of CCS is it has most customizable function GUI tool, using the same a lay man also can design his own call flow.
"How successful are you at automating your transactions? What's your percentage of caller opt out to live executive? Contact Center Solutions (ARIA CCS) shared IVR and contact automation services help contact centers and the managing Business Process obtain maximum value from contact automation. By continuously improving all as Aria ts of their contact center automation, our customers reduce live agent transfers while improving customer service. Even slight increases in contact automation have been proven to raise customer satisfaction while saving millions of dollars
Just a Few Tenths of a Percent Automation Improvement Can Save Millions of Dollars
By managing and monitoring hundreds of IVR applications for our clients, we have developed the industry's most advanced technical expertise in developing and implementing shared IVR systems that help customers save millions and improve customer satisfaction. ARIA CCS IVR applications have been implemented across many vertical markets. By continuously improving our processes and our client applications, our solutions help solve business problems now that contact centers need to have solved.
ARIA CCS helps call center service companies gain optimum value from contact automation and save millions. Our proven processes and technical expertise, demonstrated in our Centers of Excellence, will improve your customer satisfaction and bottom line. We have the expertise, processes, and people to help you improve your customer satisfaction and bottom line.
Our 7/24/365 focus is on one technology - shared IVR services - and we have found that we can save our clients millions of dollars because we measure automation improvements to the tenth of one percent and are constantly looking for ways to optimize our client's contact center automation. When you view improvements with this amount of granularity, the savings to the bottom line can be tremendous. We quantify, measure, document, and report back on all of the key data points.
Getting the Power from Your IVR
ARIA CCS helps companies and government agencies improve their contact center automation and drive up customer satisfaction levels. ARIA CCS provides everything they need to know from their IVR which in many cases includes things that were not even known to ask for. By going with a shared IVR approach, instead of having their IVRs managed internally by an overburdened and under-focused internal IT group, organizations can drive down the cost of customer self-service and at the same time improve satisfaction by making live agents more productive. Our vast experience and expertise led to the development of our Centers of Excellence which considers high performance and execution in every as Aria CCS of contact automation.
Costs savings happen by:
Truly maximizing the IVR is a complicated process. Companies typically look at their IVRs as static devices once they are deployed. They do not spend a lot of time and energy optimizing the IVR's potential effectiveness. Most companies don't have an IVR strategy and if they do, they don't often have the right metrics and plan. Frequently, the IVR is managed by an IT staffer who also has many other technologies and initiatives to manage as well. Our clients have found that working with ARIA CCS to maximize the IVR and its applications can lead to tremendous business opportunities.