Cloud Based Call Center Solutions

Product Details:

Aria Cloud-Based Contact Center Solutions has the ability to integrate with customer relationship management and workforce optimization platforms. Cloud contact center can be scaled up to a company's needs quickly and without any tremendous cost to the business. It is complete contact center solution and offers the critical technology to connect and sustain customer relationships.

Key features:

· Quick start

· Recording Space

· Multi-party Conference

· Agent Log-in / Logout

· Desktop Application for Agent

· Caller call history

· Today Call history

· Call Back Scheduling

· Missed Call view

· 10 Digit or Toll free number for incoming

· Support Incoming / Outgoing / Missed Call

· Support Inbound & outbound IVRS

· Work on GSM / PRI

· Click to Dialling, Preview Dialling, Predictive Dialling

· Customizable 45 Field CRM & Disposition

· Agent Live Monitoring & Barge-in

· 100% conversation Recording

· Web Based Dash board for admin and supervisors to monitor

Product Details:

Aria Cloud-Based Contact Center Solutions has the ability to integrate with customer relationship management and workforce optimization platforms. Cloud contact center can be scaled up to a company's needs quickly and without any tremendous cost to the business. It is complete contact center solution and offers the critical technology to connect and sustain customer relationships.

Key features:

· Quick start

· Recording Space

· Multi-party Conference

· Agent Log-in / Logout

· Desktop Application for Agent

· Caller call history

· Today Call history

· Call Back Scheduling

· Missed Call view

· 10 Digit or Toll free number for incoming

· Support Incoming / Outgoing / Missed Call

· Support Inbound & outbound IVRS

· Work on GSM / PRI

· Click to Dialling, Preview Dialling, Predictive Dialling

· Customizable 45 Field CRM & Disposition

· Agent Live Monitoring & Barge-in

· 100% conversation Recording

· Web Based Dash board for admin and supervisors to monitor

Product Details:

Conference Bridge allows callers to form a group of people on a phone call. Cloud Conference Bridge let the caller generate multiparty telephone conference over cloud premises. Using cloud-based Conference Bridge, no hardware installation is required. You will be given with admin panel access from where you can set up and access conference room over cloud premises.

Key Features:-

• Allows multiparty conferencing
• Can lock conference facility
• Conference call recording
• Connectivity through ISDN PRI, SIP or Analog Line / Extensions
• Forceful exit of participant by if Admin require to do so
• Greeting message after entry
• User Entry through trusted PIN or w/o PIN
• Name announcement on user entry & leaving
• Outbound and inbound conference
• Play music for wait time
• UI to monitor live participants
• MIS reports
• The system can automatically call all participants at pre-scheduled time