Aria Telecom Solutions Private Limited
Aria Telecom Solutions Private Limited
Ghazipur, New Delhi, Delhi
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Profile

Established in the year 2003, we “Aria Telecom Solutions (P) Ltd.,” are one of the leading and well recognized names in the field of designing and manufacturing of PC-Based Voice Processing Systems. Our work also includes offering desired software support and other associated services as desired by the client.

Right since our establishment, the business operations have seen rapid growth under guidance of our founder, Mr. Ravindra Saini His ethical business practice and visionary approach has helped us to expand involved business activities in domestic and overseas markets. Presently, we are serving clients based in India, Africa, Nepal, Bhutan, UK and Bangladesh.

Today, the world class solutions offered by us are precision designed so as to flawlessly run on commercially available platforms. Here, for meeting specific requirements of clients, we can also design, develop and deliver customized solutions. Further, our team of experienced professionals also ensures that stable and highly functional software are designed to run on commercially available PC’s and also in Voice Processing Cards.

Company Factsheet


Basic Information
IndiaMART TrustSeal
Nature of Business
Manufacturer
Additional Business
  • Exporter
  • Wholesaler
  • Service Provider
  • Importer
  • Distributor
Company CEO
Ravindra Saini
Total Number of Employees
26 to 50 People
Year of Establishment
2003
Legal Status of Firm
Private Ltd. Co. Registered under Indian Companies Act 2013
Annual Turnover
Rs. 10 - 25 Crore
Statutory Profile
DGFT / IE Code
507044053
Tan No.
DELA2*****
Banker
ING VYSYA BANK LTD
GST No.
07AAGCA6505M1ZJ
CIN No.
U32204DL2007PTC169126

Value

We put a very high premium on achieving integrity and excellence in all that we do, and we take great pride in the high respect we have earned from our clients. Our focus on the importance of business relationships can be seen from our thought process of ‘working with people and not companies.’ For meeting our business values, we have ensured that our business is big enough to meet and customize clients’ specific needs and at the same time is also small enough to care about individuals involved. Further, our well defined team approach also helps us to serve up to the defined goals through dedicated problem resolution and delivering quality services.

Our Team

We have with us service support or experienced industry professionals who possess extensive industry experience as well as in-depth knowledge in respective fields. Their perfect understanding of the product allows us to introduce quality products in the market at reasonable prices. Our professionals also support clients during installation and operation of these products. Further, our team also maintains good communication channel so as to receive feedbacks from our clients and implement valid suggestions in the solutions offered.

Our proficient team comprises:
Software Engineers Support Staff Members
Sales Personnel Management staff

Why Choose Aria

We are one of the leading names in our industry sector. Some of the factors that distinguish us from other industry players include:
  • Experienced R & D department with good financial position & TQM
  • Large product line with expertise to offer customized solutions
  • Wide range of PC-based voice processing systems that are precision designed using technically improved mechanism
  • Designing solutions as per latest trends in accordance with international quality standards
  • Accurate performance and compatibility of the solutions delivered that capable to fulfill diversified demands of different industry sectors like Call Centers, Government, Corporate, Share Brokers and others

News & Event

With rich industry experience backing our operations, we have successfully come up with solutions that perfectly match up with the professional call center/communication/customer service based industries. With solutions offered in form of headsets, associated accessories, telephone dial pads and others, we ensure these perfectly match up with the end requirements in Call Centers as well as in High End Office Communication environment. 

Some of the latest happening in our organizations include the following:

India’s 1st XML Based IVR Called ARIA CCS-IVR
Aria Telecom launched India's 1st XML based IVR called ARIA CCS-IVR, this can work without any data base.

Cheapest Call Center Headset with RJ9 connectivity 06 Aug, 2012
Looking into the fast growing market of call center Rj9 headset in India, Aria introduced professional call center headset in the cost of multi-media headset. So why to buy multimedia headset now? Buy Aria AR12N Binoural USB Call Center Headset.

Most suitable for digital phones, IP phones, Soft phone, Analog Phone, Telephone Dial pad. These can be used in Call Centers & meeting High End Office Communication.

Carrers

We are in search of talented people who have with them extensive experience in handling the demands of PC-based Voice Processing Systems at locations including Mumbai, Bangalore, Hyderabad, Kolkata and Madhya Pradesh. Some of the professionals we are requiring include Pre-sales Cum Technical Support Executive, Sr. Software Engineer/Executive, Technical Support Executives where they need to handle duties like Software testing and quality assurance, Performance tuning, improvement, balancing, usability, automation and other process related tasks.

Currently, following jobs are available currently in our organization:1. Pre-sales cum Technical Support Executive
We are in search of talented people for post of Pre-sales Cum Technical Support Executive. The job is offered at following locations:
  • Mumbai
  • Banglore
  • Hyderabad
  • Kolkata
  • Madhya Pradesh

Qualification Needed
  • B. Tech-CS, IT, EC
  • Exp- 0-2 yrs

Note : Local Candidates can only apply

2. Sr. Software Engineer/Executive
We have requirements for Sr. Software Engineer/Executives. The details are :
  • No. of Vacancy : 1

Qualification Needed
  • B. Tech/B.E. - Computers, PG - M. Tech – Computers

Job Responsibility
  • Full life cycle application development
  • Designing, coding and debugging applications in various software languages
  • Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis, with minimum supervision
  • Object-oriented Design and Analysis (OOA and OOD)
  • Software modeling and simulation
  • Front end graphical user interface design
  • Software testing and quality assurance
  • Performance tuning, improvement, balancing, usability, automation
  • Support, maintain and document software functionality
  • Integrate software with existing systems
  • Evaluate and identify new technologies for implementation
  • Project Planning and Project Management
  • Maintain standards compliance
  • Implement localization or globalization of software

Job Requirement
  • Candidate should have working experience of 1 to 4 years in VB.NET, ASP.NET (must), C#(must), SQL SERVER 2005, SQL SERVER 2008
  • Candidate from IVRS, Voice Logger Industry will be preferred Candidate must have excellent communication skills and must be B Tech/BE-Computers Company

Profile
  • Salary: Rupees 1,00,000 - 3,25,000


3. Technical Support Executive
We are having requirement for Technical Support Executive :
  • No. of Vacancy : 1

Job Responsibility
  • Provide Technical support to customers for product voice logger. Undertaking installation and maintenance of voice logger.

Job Requirement
  • Undertaking installation and maintenance of operating systems, hardware, printer and anti-virus security with troubleshooting.
  • Managing customer feedback and satisfaction
  • Managing all maintenance work for Voice Logger
  • Responsible for preparing for meetings and tailoring communications for Voice Loggers
  • Preparing presentations and Technical documents for customers
  • Demonstrations of products both standard and tailored to suspects and prospects

Profile
  • Salary: Rs.60,000 - Rs.1,50,000

Overview

We offer our customers complete and detailed overviews of products and services being offered that are based on cost-saving and revenue optimization especially in the present times where most enterprises find it profitable to outsource peripheral functions. With dedicated and specialized firms handling functions that are non-core to organization, the overview explanations provided by us assist outsourcing firms to well understand the product and in turn successfully facing issues of offering superior services at only fraction of costs that also sustain competitiveness as well as provide internal profitability. Further, the overviews provided also enable BPOs to make optimum utilization of solutions offered and in :
  • Increasing their interaction volumes
  • Automating routine functions
  • Enhancing workforce efficiency through deployment flexibility
  • Achieving high scalability and delivering enhanced customer experience

Communications ¿¿¿ Helpline

Companies that are part of communication industry are seeking ways to lessen costs as well as staying ahead of competition because of
  • Decreasing ARPU's
  • Ever increasing need to retain customer loyalty
  • Enhance user experience

Here, we offer solutions that help in
  • Building an ideal contact center solution
  • Working closely with fastest growing industry in world to provide future ready technology support
  • Offer solutions that are affordable and comprehensive while at the same time also sustaining rapid growth

BPO & Outsourcing

In present day working cost-saving and revenue optimization have come up as two important words and most companies find it profitable to outsource their peripheral functions. Making good business sense, this allows companies to designate work to dedicated and specialized firm that holds expertise in handling such functions that are non-core to organization. Here, our expertise lies in offering system and equipment solutions to the outsourcing firms who take up these tasks. 

We ensure that the solutions offered help in
  • Delivering superior service at only fraction of costs
  • Allow client companies to sustain competitiveness and provide internal profitability
  • Enable BPO to have right contact center solutions that increases their interaction volumes
  • Allow BPO in automating routine functions amidst issues like deployment flexibility, workforce efficiency, scalability
  • Allow client companies to deliver enhanced customer experience

Financial Services

We understand that a traditional financial business process has in it a piecemeal approach that delivers services using disparate systems along with little integration as well as high work duplication. Further, these multi-point systems also bring with them issues of maintenance and management as these are sourced from different vendors. This lack of common platform and heterogeneity of processes across working units leads to grave issues like bulky and large manual overheads, large operational/IT/manpower costs and low process & business intelligence. Here, the solutions offered by us are completely adaptable with the defined working conditions that aids in achieving an structured growth.

Complaint Redressal System

In current day working scenario, we have seen that business environment has become highly price competitive. Further, the insurance industry is also facing issues that are resultant of negligible barriers to entry, low switching costs, risk management, regulations & policy management and claim settlement. 

Here, we ensure that the solutions offered by us are able to effectively and efficiently handle constant work pressures which in turn aids in :
  • Highly streamlined processes
  • Reduce work pressure and capture/process new businesses/claims effectively

Automobile Customer Service

Any mortgage process works towards delivering personalized customer service as well as at the same time also achieve timely and increased collections rates. Some of the other challenges faced by the industry include compliance to regulations while sustaining customer relationships and data verification. 

Here, the solutions offered by us help in
  • Effectively engaging data collection of customers with different past records that ensure compliance to minimized repetitive calls to valued customers
  • Work as an efficient Contact Center and effectively manage the Customer Relationship Cycle and also provide support to the staff in increasing collection rates

Hospitality & Travel

We also understand that customers expect better in-room experience as well as have constant need to access information and entertainment.

Here, the product and software support made available by us allow client companies to
  • Effectively handle overwhelming pressures from leisure and business travelers
  • Meet the demands of a unified contact center apparatus for hospitality and travel industry
  • Deliver enhanced usability and user experience in handling tasks like hotel reservations, ticketing, flight booking
  • Supporting enhanced productivity as well as reducing costs at back-end

Retail

Retail industry has experienced rapid growth rates as the industry has seen changes in consumer lifestyle that is fueled by strong economic growth. And with growth comes competition that makes it necessary for retailers to look for solutions that best fit the demands of contact center solutions which increase profitability and add value to service delivery. 

Here, our expertise in the field allow us to offer competitive and advanced solutions that are successfully handling the varied process demands of Retail industry including
  • Supply chain management automation
  • Customer retention and acquisition
  • IT infrastructure
  • Distributed setups and workforce management

Customner Support / Technical Support

   
We understand that client support is the chief task of product/service Provider Company especially today when distances are not the limiting actors. With people working round the clock, clients can call from any part of the world and for this it is important that the service provider has a client support center that can answer calls round the clock. 

As running customer care center manually is difficult and costly task, in terms of investments needs for manpower & infrastructure, we have come up with universal communication based customer care centers. These assist in meeting the communication demands with clients through communication support like:

CCS IVRS (Interactive Voice Response System)
  • Client calls designated telephone no
  • Book his/her complaint automatically
  • Gets system generated complaint number
  • Can assist in getting answers for frequently asked questions

SMS
  • Here, clients can send his/her query through pre-defined SMS key word
  • Register his/her complaint
  • Get desired support help

Mobile Apps
  • Mobile apps have come up as an important tool of accessing communication on the go
  • Mobile apps can be developed for all kinds of mobiles like Android, Symbian Java, Black Berry, IOS

Web/ Email
  • These systems also can be integrated with web / email / ERP or CRM at client’s end
  • These can be integrated on single platform so as to make communications easy & simple 

Telemarketing & Sales

   
We are leading names in the field of offering competitive solutions for the telemarketing and sales field. Here, the well developed and latest support solutions offered help organizations in seeking growth through
  • Effectively working towards analyzing every prospect/opportunity
  • Translating/converting it into profitable sales

Further, the analysis for ratio of leads to customer conversion offered by the systems also helps in reflecting dependence on factors like
  • Workforce effectiveness
  • Optimal lead tracking & management
  • Strategically planned processes
  • Sound strategy

Here, we ensure that the advanced customer interaction management systems offered allows effective management of the solutions. The effectiveness of the underlying technology also help in optimizing call rates and in ensuring that no leads are lost.

CRM

   
We are a leading and well recognized name in offering competitive Customer Relationship Management (CRM) solutions. These find usage in business relationships with existing multiple clients while at the same time also gaining new clients with equal ease. These advanced CRM solutions allow users to effectively and efficiently deal with all forms of client interaction/lead generation including
  • Telemarketing
  • Collections
  • Customer support
  • Help-desk

The systems also provide vital support for accessing information from information database and updating it using text or GUI-based interface. As the primary aim of all businesses is to support its clients, here these CRM solutions help in knowing about customer preferences in form of collecting, grouping and analyzing customer details. 

The CRM solutions offered help clients in
  • Knowing likes/dislikes of customers that assist in creating a strong bond with existing customers as well as help in attracting new clients
  • CRM solutions also help in accessing customer data and information stored in central site, manipulating them as well as arriving at a decision
  • The offered solutions assist companies in building a strong link with customers and increasing stronghold with customers through profitable ROI

CRM interactive software also assists in successfully managing different operations like:
  • Billing and Expense
  • Sales and Marketing
  • Human Resources
  • Project Management
  • Inventory Management
  • Customer Support Management

Auto Email and SMS Alerts

   
In today’s competitive world, everyone needs to be reminded about important tasks in his/her life. For coming up with perfect reminder solutions, we keep ourselves updated with latest technology so as to stay ahead from competition. Here, our unified communication system allows communication with prospective clients automatically at scheduled time. Coming up as popular communication media, SMS and Email alerts have come up as the best popular media choice to communicate and send alerts.

Our systems assist users in making one year schedule for all information/services to send alert to using media like SMS/Email / Voice Call. Further, these systems also allow contacts and other important information to be saved in CRM like their account id, contact details, TIN NO, PAN NO, TDS information and others. 

Some of the other service features of the solutions offered include:
  • Allowing predefined and customized messages to be sent to clients
  • Systems can be used for posting appointments and reminders regarding issues like
    • Tax deposit
    • Tax return
    • Payment reminders
    • Insurance policy reminders
    • Service due reminders
    • Birth day/Anniversary wishes
    • Discounts / Schemes alerts
    • Other utility reminders
  • These systems are cost effective as well as have low running costs

Customizations

   
We also have with us extensive experience in offering customers customized IVR solutions. These client specific solutions help in meeting project's defined objectives and assists in meeting up the demands of specific call center technology that needs to be employed in the involved call processing services. Be it the requirements of automated call handling projects like customer satisfaction surveys or other simple/complex phone answering applications, our experienced development team assists us in designing, programming as well as testing and installing your phone applications quickly within a short time period. 

With our expertise in offering complete line of custom IVR solutions, the range includes software development services, hosted IVR outsourcing services, phone systems, IVR Systems, IVR Software, IVR Hosting, IVR Applications, IVR Design Process and others. Some of the derived benefits of customized solutions include rapid ROI through automating the systems exactly as per your needs, allowing quicker access to desired information, achieving increased accuracy of desired data collections and others.

 

Hosted IVR System

   
We are a leading name in the field of offering hosted IVR systems. Backed by extensive research put in by us as well as service support of experienced developers, we are able to successfully develop advanced IVR technology that is put to use in the offered IVR phone applications. With the solutions offered meeting the demands of virtually any size company or organization, the offered hosted IVR center helps in processing incoming calls using interactive voice response software and does not require the need of an operator. 

Here, our experienced IVR programming professionals also hold expertise in custom tuning the IVR applications as per the guidelines of client’s business requirements. The IVR software can also integrate website with your phone applications through use of XML messaging that helps in accessing information from virtually anywhere an easy task. Another important feature is the extensive reporting system in form of call reports. This assists administrators in coming up with complete performance reports of IVR calling campaigns, thus helping users to observe as well as control performance of answering services.

Outbound IVR

   
With this communication methodology having commercial applications, Voice broadcasting is a type of phone notification technique which helps in delivering pre-recorded phone messages to thousands of clients at the same time. We are leading names in the field of offering outbound IVR services and systems. These find application in meeting the demands of mass communication and combine in it the benefits of voice broadcasting with interaction of advanced IVR technology. 

Our latest IVR solutions help in providing organizations support of a powerful communication tool and allow messages to be automatically delivered to designated groups as well as can be programmed for getting and storing an interactive response from the targeted customers. Being affordable and expandable systems, these supports IVR functions with voice broadcasting functionality and are provided with easy to use voice broadcasting and IVR software which can be tuned as per client’s specific outbound IVR phone applications.

Contact Center

   
The Contact Center solutions offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play powerful role in well maintaining customer relationships. The contact center software solutions also helps in building company’s brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

Further, these all-inclusive solutions are also ideal for handling business processes like :
  • Customer support
  • Telemarketing and sales
  • Collections
  • Technical support
  • Marketing research
  • Helpdesk

Models Offered :
The different models offered by us under the contact center solutions include :
 

ARIA CCS-IVR

Its among the best IVR tool kit solutions and is based on Intel Dialogic CTI board. Some of the standard features that make the model highly demanded in the market include drag & drop option that allows users to make their own call flow. Being a completely data base independent tool kit, based on XML, it also comes with ACD for customer care and also have possibility of getting integrated with all ODBC compatible database like My SQL, Oracle, MS Access as well as third party database like ERP or CRM. Further, it can also be integrated with other offered solutions including ARIA TVRS & ARIA TVRS-ADVANCE that makes it a complete contact center solution.

ARIA CCS-COMPLETE CONTACT CENTER SOLUTIONS

The Aria CCS is an asterisk based complete contact center solutions that meets defined call center requirements weather inbound or outbound. Having flexible GUI, it allows customers to make their own call flow of IVR. The product can be used in domestic and international call centers. Further, some of the standard features of the solutions offered include well defined Client/ Server Architecture, Option of agent login & logout, Admin/supervisor terminal for monitoring agents, Comprehensive agent MIS, Recording of messages, Handling multiple IVR Scripts and others.

ARIA CCS-LITE

Aria CCS-Lite offered by us are suitable auto dialers for domestic call centers and are designed to match up with complete requirements of ideal call center, be it inbound or outbound. These come with features like agent log-in/log-out, Break option, Incoming pop-up, Outgoing auto & preview dialing options, MIS report, Live monitoring of agents & calls, Work with/without PBX and others that makes it ideal solution to work with GSM FCT. 

ARIA TVRS ADVANCE

Aria TVRS advance solutions offered by us comes as an advanced version of ARIA TVRS and apart from voice logging, it is designed to provide all MIS and other features including Agent log-in/log-out, Break features, Live agent monitoring with historical reporting, Allowing customized incoming call pop-ups & disposition option, Integration choice with third party database or CRM, MS Access & MS SQL data base support, CD/remote location network backup, Web based remote access, Multisite remote live monitoring, GSM recording with FCT, Industrial grade hardware and others. 

Partners

We well understand the importance of providing end-to-end communication solutions to customers. Here, our team of competent professionals assist in providing our business partners integrated solutions with components that work seamlessly with each other so as to lower costs for customers and at the same time also raise their productivity. 

We ensure that the partners who are associated with us are benefited with:
  • Authorization Certificate
  • Sales Training
  • Technical Training
  • Business Enquiry of their areas
  • Sales , Pre sales & after Sales Support to close Business

Here, we are looking for companies who have with them similar experience as well as relevant experience. The areas for which we are urgently looking for partners include:
  • North East India
  • South India
  • East India

Brouchers/Demos

We offer complete brochure and demo support for all competitive product and service solutions offered including all-in-one call center software and inbound, outbound and blended capabilities for native/domestic Call Centers/SMEs to run voice processes like –
  • Customer support
  • Telemarketing and sales
  • Collections
  • Technical support
  • Marketing research
  • Helpdesk and other processes

Here, we ensure that the offered brochures and demos provide complete information on Aria CCS Plus which is a complete call center software that is specifically designed for small businesses and combines in it capabilities of –
  • ACD
  • Dialer
  • CTI & CRM
  • Voice Logger
  • Quality Monitoring and Reporting

The brochures and demo solutions offered also help customers to better understand the areas like
  • Handling targeted marketing campaigns
  • Handling automated customer service
  • Handling complete control of day-to-day operations
  • Handling performance management issues

Further, these informative details as made available by us ensure customers are well informed and understand the complete functioning of the software as well as associated work areas. 


Our Resources includes : 
Brouchers/Demos
White Papers/Case Studies
Corporate Blog

White Papers/Case Studies

Aria enables the dream of taking technology to remote areas to power India's biggest Rural BPO venture - Rural Shores BPO. Ameyo's robust and reliable technology platform delivered performance, efficiency and easy management to play a crucial role in the success of the challenge of setting up a BPO in Tier 2/ 3 areas.

Corporate Blog

First job has a deeper impact than what initially appears. It serves as the foundation of your professional career. Students – fresh out of college students are like unmolded clay. They have the potential to be carved into whatever figure they are directed to and first job has a major contribution to it. And as evident, with passing time, it becomes increasingly difficult to break the cast once create d and re-define career goals.

Core Competency

We have with us experienced R & D department with good financial position & TQM. Further, our expertise lies in offering a large product line including a wide range of PC-based voice processing systems that are precision designed using technically improved mechanism. We are also providing customized solutions to our clients.

Some of our other core competencies include:
  • Designing solutions as per latest trends in accordance with international quality standards
  • The accurate performance and compatibility of the solutions delivered are capable to fulfill diversified demands of different industry sectors like Call Centers, Government, Corporate, Share Brokers and others
  • We can provide different customization solutions from small scale IVR systems to high end dial out and call testing programs
  • Can customize the collection in accordance with specific telephony requirements
  • Expertise in offering cost-effective solutions to clients within committed time frame and with minimum investment
  • The product line offered support DID, T1, E1, loop-start, ground-start, Signaling 5 (SS#5), VoIP Session Initiation Protocol (SIP), Signaling 7 (SS#7), ISDN and H.232 interfaces
  • We also have expertise in integrating Voice Logger, Voice Mail and Automated Attendant with features that make these operate on any PBX and central office (CO) switches
  • The software solutions delivered are capable to function with most efficient voice processing boards
  • Product line can be customized with 2, 4, or 8 ports
  • We can also develop software with 24, 30, 60, 96, 120, 240, and 480 ports to suit application requirements of large service providers
  • Our professionals can also support clients with installation and operation demands of these product solutions
  • Communication channel always maintained by team of professionals to receive feedback from clients and implement the same in the offered solutions
  • Experience of having installed over 7,000 ports of installed software in India and abroad
  • Expertise in having installed all standard telephone signaling protocols like T1, E1, SS#5, SS7/C7, SIP, H.232
  • Advanced software support that is capable of running on multiple platforms including Linux, Microsoft Windows and Vmware
  • Offering Aria CCS-IVR which is compatible with all industry standard voice boards like Dialogic, Synway & Donjeen
  • Offering Multi-Technology software platform that permits one to use it as predictive dialer, auto campaigner and auto dialer irrespective of media weather TDM or VOIP
  • Offering CCS software product line that is purely IP based and has three modules
  • Offering enhanced TVRS (voice Logger) to auto logger that finds wide usage in government investigating agencies like crime branch and state police -special cell
  • Telephone Voice Recording Systems offered are the best PC based voice loggers available in the industry
  • Experience of having designed unmatched range of CCS that are compatible with various platforms
  • We save clients millions of dollars as we measure automation improvements to 10th of 1% and are also constantly on a look out for ways to optimize client's contact center automation

About Us

Established in the year 2003, we “Aria Telecom Solutions (P) Ltd.,” are one of the leading and well recognized names in the field of designing and manufacturing of PC-Based Voice Processing Systems. Our work also includes offering desired software support and other associated services as desired by the client.

Right since our establishment, the business operations have seen rapid growth under guidance of our founder, Mr. Ravindra Saini His ethical business practice and visionary approach has helped us to expand involved business activities in domestic and overseas markets. Presently, we are serving clients based in India, Africa, Nepal, Bhutan, UK and Bangladesh.

Today, the world class solutions offered by us are precision designed so as to flawlessly run on commercially available platforms. Here, for meeting specific requirements of clients, we can also design, develop and deliver customized solutions. Further, our team of experienced professionals also ensures that stable and highly functional software are designed to run on commercially available PC’s and also in Voice Processing Cards.

Our Services

With latest technology support developed by us in the IVR and other associated fields, we are successfully positioned for matching up with the demands of affordable, extensive feature based and customizable IVR phone services. Meeting the demands of small, mid-size and large size organizations the IVR service solutions offered help in processing incoming calls using interactive voice response (IVR) software. Further, we also ensure that the designed solutions match up with the expectation of cost-saving and revenue optimization demands.

Here, the solutions offered help in making business sense especially where outsourcing firms face the issues of delivering superior services at fraction of costs so as to sustain competitiveness as well as achieve defined profitability targets. We also believe that right solutions delivered help in client companies like BPOs to increase their interaction volumes as well as at the same time also match up to the needs of flexibility, delivering enhanced customer experience and scalability of solutions.
OverviewWe are a leading and well recognized name in the field of offering competitive and specialized software support and product solutions for the telecom sector. Having risen as one of industry's leading and well recognized solutions provider companies, here our expertise lies in providing total solutions to customers that are aimed at achieving the needs of innovative and secure communication interface as desired by the client companies.

With our product line ranging from Voice Mail, CCSTM Predictive Dialers, IVR, Voice Logger, Voice Mail, Web conferencing solutions, IPABX, Video & Audio conferencing solutions and many more, we are able to deliver these in both standard and customized forms. Here, we assure customers of providing them access of product and software support that completely meets their specific communication needs.


Reach Us
Ravindra Saini (Director)
106, 1st Floor, Vardhman Master Plaza, Plot No. 2 DDA, LSC, Ghazipur
New Delhi- 110091, Delhi, India



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