Product Details:
Minimum Order Quantity | 1 Piece |
Type of Process | Inbound, Outbound |
Type of Calls | Domestic, International |
Location | PAN India, Gulf, Africa, UK , Amercva, Malasiya, Nepal. Bhutan, etc |
Connectivity | EPABX through SIP or ISDN PRI |
MIS reports | Yes |
Disposition | Up to 3 level |
Call recording | 100% |
Connect Agent | IP Phone, Soft Phone, Analog Phone or on existing PBX |
Support trunk | ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk |
Dialing modes | Preview, Progressive & Predictive |
Contact Center Solutions or Contact Center Services. To get the best solution in low budget, Aria offers the smart voice logger along with the features of the dialer. In today''s business scenario it is mandatory to keep a record of all the communication held between the client and the executives. This contact center solution provides all the features from the recording of incoming and outgoings calls to reporting, monitoring, a performance of the agents. Aria has utilized available sources to produce an outstanding PC based voice logger with rich functionalities. ARIA-5002 is two Channel Voice Recording System with USB connectivity which can be used with direct GSM FCT, telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc and can have n number of connected agents.
This amazing solution comes along with the device and the software in which the software is installed in the computer and further agents can be logged in to their systems and can call via analog phones. It can have multiple connectivities possible.
Features:
Agent Screen :
Dialing Method :
Admin Screen :
Application:
Wherever you talk about communication or call center, ARIA stands along with the solution you require. With the product that would give you effective and relevant output.
It can be applied in
Product Details:
Minimum Order Quantity | 1 Piece |
Type of Process | Inbound, Outbound |
Type of Calls | Domestic, International |
Brand | ARIA |
Material | Hardware & software |
Seats | 10 |
Support trunk | ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk |
Parth 10C Call Center Suite is a Unified Communication System with inbuilt IP PBX functionality. It also has inbuilt SIP trunk connectivity The system is most suitable for small to large call center application. Parth UCS supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk. It supports domestic as well as international call process.
Features:
· Up to 10 agent support in a single box
· Suitable for inbound and outbound process
· Inbuilt IP PBX
· IVR system
· Customizable 3 level disposition
· Plug and play connectivity
· Call monitoring
· Predictive and preview dialing
· EPABX integration
· ACD (Automatic Call Distribution)
Additional Information:
Product Details:
Minimum Order Quantity | 1 Set |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Location/City | PAN India, Gulf, Africa, UK , Amercva, Malasiya, Nepal. Bhutan, etc |
Communication Language | English |
Brand | Aria |
Model Name/Number | GSM01 |
Usage/Application | Call centers,offices |
A GSM Call Centre Suite is a suite of software products that includes multiple integrated components used in call centre.
It has functionality of both GSM gateway as well as Call Centre Suite
It can be used for inbound as well as outbound call centre.
Features:
Product Details:
Minimum Order Quantity | 1 PIECE |
Type of Process | Inbound, Outbound |
Type of Calls | Domestic, International |
Call recording | Yes |
Call monitoring | Yes |
Advanced Call Routing | Available |
Types of ACD | Skill based, UCD, Circular, Terminal |
ACD (Automatic Call Distribution) or Automatic Call Distributor System or Automatic Call Distributor Software is a telephonic system that allocates the incoming calls to agents who use up the particular group of terminals. Being a part of Computer Telephony Integration (CTI) system, it works as recognizing, answering and routing the entire incoming calls. The Automatic Call Distribution is very important things in any Contact Center Solution whether this is the inbound or outbound call center. Call Queue Management and call distribution as the business need is the main function. There can be various reasons to use ACDlike different language options, as per technical requirement, different department, skill set.
ACD range from small to large systems that maintain few lines as well as large numbers of lines for large applications. Aria Telecom is a supplier of automatic call distributor that precisely manages the whole incoming calls according to the numbers called and related database to manage instructions. Our cutting-edge solutions suite corporate houses, call centers, small and big industries etc. Those corporations offering sales and service support generally utilize the ACD system to authenticate callers, forward calls to right clients, make outgoing calls, allow callers to record the message, balance the use of phone lines etc.
Setting up of ACD by corporations is to route calls that are based on different factors such as identifying the number, availability of the agent, time of day and expertise. It is greatly customizable and able to fit adequately in any small or large condition. The Automatic Call Distributor offered by Aria helps to deal with all configurations of each call queue within your system as well as tracking also the performance of both agents and particular queue.
We offer totally advanced ACD along with automatic call distribution software to maintain up to ten queues with sixteen calls per queue and thirty-two calls throughout the entire queues. This system is completely fit to your requirements and we are offering the exact solution like automatic call distribution in Delhi and NCR to make available of better services to the wide gamut of corporations.
Features:
Additional Information:
Product Details:
Minimum Order Quantity | 1 Piece |
Type of Process | Outbound, Inbound |
Type of Calls | Domestic, International |
Manpower Required | No |
Agent terminal | SoftPhone, IP Phone, Any TDM PBX, FXS Gateway, Mobile, Landline |
Connectivity | GSM/ CDMA Gateway, SIP trunk, H.323, ISDN PRI Line, FXO etc. |
Support trunk | ISDN PRI, GSM Trunk, Analog Trunk and VOIP Trunk |
Aria Telecom Solutions Pvt. Ltd. provides high-performance Call Center Solutions or Contact Center Solution by completely automatic dialing process. Aria CCS-Predictive Dialer is suitable for both domestic and as well as international call centers. The system can be used for inbound or outbound or blended operations. This can be a useful solution for telemarketing, market research, customer service, lead management etc.
Key Features:
Additional Information:
Product Details:
Minimum Order Quantity | 1 Pack |
Type Of Process | Both Inbound and Outbound |
Brand | Aria |
Type Of Calls | Domestic |
Location/City | Pan India |
Usage/Application | Commercial |
Communication Language | English & Hindi |
Connectivity | ISDN PRI,GSM Trunk,Analog Trunk & VOIP Trunk |
Warranty | 1 Year |
Remote Access | Yes |
Input Voltage | 100 V - 240 V |
Uplink Interface | SIP,FXO |
Call Center Suite empowers organization by providing all the required tools for running a call center. Aria Telecom Solutions offers Parth Call Center Suite, a strong unified communication system. The system is equipped with IP PBX functionality. The system is used for inbound as well as outbound call centers. There is no need of separate cabling; communication can be done on LAN network.
Highlight Features:
· Up to 50 Agent Support on Single BOX
· Multi-Party Conference Bridge
· Database server
· IVRS
· Inbuilt IP PBX Support
· Support IP Phone, FXS Gateway
· Softphone on desktop / Mobile phone compatibility
· Support ISDN PRI through PCI-e Card, Gateway
· Support GSM Trunk through GSM Gateway
· Call Transfer
· Caller ID
· Call Hold / Un Hold
· Mute
· ACD/ UCD
· Strong ACD application
· Call Center Feature
· Predictive Dialing
· Preview Dialing
· Agent Log-in / Log-out Application
· MIS Reporting
Additional Information:
Product Details:
Minimum Order Quantity | 1 Month |
Type of Process | Outbound, Inbound |
Type of Calls | Domestic, International |
ACD | Round Robin, Ring All, Skill Based Routing, Call route to available agent, |
CRM | Admin Module, Agent Module |
Integration | SMS API, Social Media, Database, Vehicle Tracking System, |
Reports | As per requirement |
Support | TCP/IP Voice Supported LAN Network for 150 agents |
Omni Channel Communication System strategy is a multi-channel approach to marketing or serving customers in a way that creates an integrated and cohesive customer experience. Aria Omni Channel Communication System is designed to handle office communication process and to handle relationship across multiple channels.
The system is suitable for public organizations that deal with direct customer service through primary communication means and social media channel. It is the best way to deliver a customized customer experience while using the multichannel platform.
1) Integration of applications:-
2) Alerts and events
3) MIS reports
4) CRM (Customer Relationship Management)
Additional Information:
Product Details:
Minimum Order Quantity | 1 User per Month |
Type of Process | Inbound, Outbound |
Type of Calls | Domestic, International |
CRM | 45 Field |
Call type | Incoming, outgoing, missed call |
Integration | Email and SMS |
Set Call Back Option | Available |
Uses | Telemarketing, Call centers, share brokers, banking etc. |
Additional Information:
Product Details:
Multi-party Conference | Available |
Click to Dialling / Preview Dialling / Predictive Dialling | Available |
Caller call history | Available |
Call Back Scheduling | Available |
Conversation Recording | Yes |
Missed Call view | Available |
Product Details:
Type Of Process | Inbound |
Type Of Calls | Domestic |
Location/City | Delhi |
Service Duration | As per requirement |
Usage/Application | work from home,contact center solution,helpline |
Agent Log-in / Logout | available |
Caller call history | available |
conversation recording | 100% |
Product Details:
Minimum Order Quantity | 1 agent |
Manpower Required | No |
Type of Process | Inbound, Outbound |
Type of Calls | Domestic, International |
Communication Language | English |
Application | Call centers |
Support trunk | ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk |
Additional Information:
Product Details:
Type Of Process | Both Inbound and Outbound |
Type Of Calls | Domestic |
Agent Log-in / Logout | Available |
Caller call history | Available |
Click to Dialling / Preview Dialling / Predictive Dialling | Available |
Support Incoming / Outgoing / Missed Call Facility | Yes |
Call Back Scheduling | Available |
Multi-party Conference | Available |
Product Details:
Minimum Order Quantity | 1 User per Month |
Benefit | No dialing or remembering numbers |
Interface | Easy to use |
Usage/Application | Website, CRM, ERP,Apps |
Known as | Click to call, Click to Dial, Web Call, Website Call Back |
Productive | Agent can only focus on converting a positive customer in sales |
Analysis and Reporting | Required MIS reporting is offered |
Customize operation | Customize popup form is offered |
Product Details:
Minimum Order Quantity | 1 User per Month |
Benefit | Increased convenience for both the business and customer |
Interface | Easy to use |
Usage/Application | Website, Apps, ERP, CRM |
Unlimited calls | Yes |
Connect mobiles up to | 3,4,5 and more |
Installation | Easy |
Product Details:
Support trunk | SIP, ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk |
Connectivity | IP Phone, Soft Phone, Analog Phone and Mobile Phon |
Type of Calls | Domestic, International |
Type of Process | Inbound, Outbound |
Other features | Recording and data storage |
Application | Airlines, Call Centers, Government Sector, Hotels and hospitality industry, Real Estate etc. |
Information and support regarding a company’s products or services. The solution also provides the wide range of users activities such as tracking, recording, submission, and retrieval of call resources.
The solution can be customized for industry-specific solutions such as sales, telemarketing, order booking and other small, medium and large enterprise.
Features:
Additional Information:
Product Details:
Minimum Order Quantity | 1 Piece |
Type of Process | Outbound, Inbound |
Type of Calls | International, Domestic |
Industry To Cater | Banking & Finance, Healthcare, Insurance |
Mode | Online |
CRM | Customizable 45 field |
Seats | 15 |
Aria Parth 15C Call Center Suite is a Unified Communication System. The system can be used as IVRS, IP PBX, Telephone Voice Recording System, Conference Bridge etc. Parth is integrated with complete call center features. It is ready to work box for a typical call center application. The system is suitable for both inbound and outbound call center process.
Features:
Call recording
Predictive/preview dialing
Up to 15 agent support in a single box
IVRS
Automatic Call Distributor
Computer Telephony Integration (CTI)
Integrated SMS/Email
Call Monitoring
Inbuilt IP PBX support
Multiparty conference
Additional Information:
Product Details:
Minimum Order Quantity | 1 Piece |
Type of Process | Inbound, Outbound |
Type of Calls | Domestic, International |
Brand | ARIA |
Connectivity | IP Phone,Soft Phone,Analog Phone or on existing PBX |
Interface | User friendly |
Seats | 50 |
PARTH 50C Call Center Suite is a small box which can make call center technology available in the budget. It is the Unified Communication System with inbuilt IP PBX functionality. The system is most suitable for small to large call center application. Parth UCS supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk.
Features:
Additional Information:
Product Details:
Minimum Order Quantity | 1 Year |
Type of Process | Outbound, Inbound |
Type of Calls | International, Domestic |
Brand | ARIA |
Warranty | 1 Year |
Application | Recording |
Disposition | Up to 3 level |
Seats | 30 |
Uplink Interface | SIP and IAX |
Parth Call Center Suite is a Unified Communication System which has a combination of various contact center solution IVRS, IP PBX, Telephone Recording System, Audio Conference Bridge, Helpline System etc. The system is very useful for both inbound as well as outbound call centers. It is ready to work box for a typical call center application.
Highlight features:
Additional Information: