Aria Telecom Solutions Private Limited
Aria Telecom Solutions Private Limited
Vaishali, Ghaziabad, Uttar Pradesh
SEND SMS
SEND EMAIL

Call Center Solution

The Contact Center solutions offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play powerful role in well maintaining customer relationships. The contact center software solutions also helps in building company’s brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

We are exporting OutBound IVR System & Call centre Solution & software to various countries across the globe including Dubai, Egypt, Ethiopia, USA, Myanmar, Syria, Philippines, Kenya, Nepal, Bangladesh, Tanzania, UAE, Romania, Saudi Arabia, Russia, DR Congo, Nigeria, Malaysia, Indonesia, Turkmenistan, Pakistan, South Africa, Vietnam, Abu Dhabi, Sharjah, Kuwait, Zambia, Iran, Angola, Afganistan, Algeria & Irag etc.

Further, these all-inclusive solutions are also ideal for handling business processes like
  • Customer support
  • Telemarketing and sales
  • Collections
  • Technical support
  • Marketing research
  • Helpdesk

Contact Center Solutions

Contact Center Solutions
  • Contact Center Solutions
  • Contact Center Solutions
  • Contact Center Solutions
  • Contact Center Solutions
Get Best Quote
Approx. Price: Rs 6,000 / agentGet Latest Price

Product Details:

Minimum Order Quantity1 agent
Type of ProcessInbound, Outbound
Manpower RequiredNo
Type of CallsInternational, Domestic
Communication LanguageEnglish
ApplicationCall centers
Support trunk ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk

The Contact Center Solutions or Cloud-Based Call Center Solution offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play the powerful role in well-maintaining customer relationships. The contact center software solutions also help in building company’s brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

Further, these all-inclusive solutions are also ideal for handling business processes like
  • Customer support
  • Telemarketing and sales
  • Collections
  • Technical support
  • Marketing research
  • Helpdesk

Models Offered :
The different models offered by us under the contact center solutions include :

ARIA CCS-IVR
It's among the best IVR toolkit solutions and is based on Intel Dialogic CTI board. Some of the standard features that make the model highly demanded in the market include drag & drop option that allows users to make their own call flow. Being a complete database independent toolkit, based on XML, it also comes with ACD for customer care and also have possibility of getting integrated with all ODBC compatible database like My SQL, Oracle, MS Access as well as the third-party database like ERP or CRM. Further, it can also be integrated with other offered solutions including ARIA TVRS & ARIA TVRS-ADVANCE that makes it a complete contact center solution.

ARIA CCS-COMPLETE CONTACT CENTER SOLUTIONS
The Aria CCS is an asterisk based complete contact center solutions that meets defined call center requirements weather inbound or outbound. Having flexible GUI, it allows customers to make their own call flow of IVR. The product can be used in domestic and international call centers. Further, some of the standard features of the solutions offered include well defined Client/ Server Architecture, Option of agent login & logout, Admin/supervisor terminal for monitoring agents, Comprehensive agent MIS, Recording of messages, Handling multiple IVR Scripts and others.

ARIA CCS-LITE
Aria CCS-Lite offered by us are suitable auto dialers for domestic call centers and are designed to match up with complete requirements of ideal call center, be it inbound or outbound. These come with features like agent log-in/log-out, Break option, Incoming pop-up, Outgoing auto & preview dialing options, MIS report, Live monitoring of agents & calls, Work with/without PBX and others that makes it ideal solution to work with GSM FCT.

ARIA TVRS ADVANCE
Aria TVRS advance solutions offered by us comes as an advanced version of ARIA TVRS and apart from voice logging, it is designed to provide all MIS and other features including Agent log-in/log-out, Break features, Live agent monitoring with historical reporting, Allowing customized incoming call pop-ups & disposition option, Integration choice with third-party database or CRM, MS Access & MS SQL database support, CD/remote location network backup, Web-based remote access, Multisite remote live monitoring, GSM recording with FCT, Industrial grade hardware and others.
Request
Callback


Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
Yes! I am Interested
View PDF

Android Based Contact Center Solution

Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
  • Android Based Contact Center Solution
Get Best Quote
Approx. Price: Rs 600 / User per MonthGet Latest Price

Product Details:

Minimum Order Quantity1 User per Month
Type of ProcessOutbound, Inbound
Type of CallsInternational, Domestic
CRM45 Field
Call typeIncoming, outgoing, missed call
IntegrationEmail and SMS
Set Call Back OptionAvailable
UsesTelemarketing, Call centers, share brokers, banking etc.

Android Based Contact Center Solution or Andriod Based Call Center SolutionApp which works with an inbuilt Aria CRM, it enables your Android Phone to act as a call center device. Example-A call comes to your Mobile device and Pop will appear on CRM screen with Customer details. The user will have provision to update those details and save it if required. You can also use to send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded and recordings are placed in app Module itself. All logs & recordings will be synchronized with system available on the cloud.

Permission to access Task in Mobile Phone
  • Manage Phone Calls.
  • Recording Audio
  • Access Contacts
  • Access SMS
  • Access Media
  • Provision can be added in the future to run the specific task in the Mobile phone which is in the development phase yet.
Request
Callback


Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
Yes! I am Interested
View PDF

Call Center Suite Aria Parth 30C

Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
  • Call Center Suite Aria Parth 30C
Get Best Quote
Approx. Price: Rs 1.75 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Type of ProcessOutbound, Inbound
Type of CallsInternational, Domestic
BrandARIA
Warranty1 Year
ApplicationRecording
DispositionUp to 3 level
Seats30
Uplink InterfaceSIP and IAX

Parth Call Center Suite is a Unified Communication System which has a combination of various contact center solution IVRS, IP PBX, Telephone Recording System, Audio Conference Bridge, Helpline System etc. The system is very useful for both inbound as well as outbound call centers. It is ready to work box for a typical call center application.


Highlight features:

  • Up to 30 Agent support on the single box
  • SIP and IAX support
  • Inbuilt IP PBX support
  • 5 Party Conference
  • Predictive/Preview dialing
  • Conversation recording
  • IVR with department transfer
  • MIS Reporting
Request
Callback


Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Port of Dispatch: New Delhi
Yes! I am Interested
View PDF

Call Center Suite Aria Parth 50C

Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
  • Call Center Suite Aria Parth 50C
Get Best Quote
Approx. Price: Rs 2.4 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
BrandAria
Usage/ApplicationCommercial
ConnectivityISDN PRI,GSM Trunk,Analog Trunk & VOIP Trunk
Warranty1 Year
Remote AccessYes
Input Voltage100 V - 240 V
Uplink InterfaceSIP,FXO

Call Center Suite empowers organization by providing all the required tools for running a call center. Aria Telecom Solutions offers Parth Call Center Suite, a strong unified communication system. The system is equipped with IP PBX functionality. The system is used for inbound as well as outbound call centers. There is no need of separate cabling; communication can be done on LAN network.


Highlight Features:

· Up to 50 Agent Support on Single BOX

· Multi-Party Conference Bridge

· Database server

· IVRS

· Inbuilt IP PBX Support

· Support IP Phone, FXS Gateway

· Softphone on desktop / Mobile phone compatibility

· Support ISDN PRI through PCI-e Card, Gateway

· Support GSM Trunk through GSM Gateway

· Call Transfer

· Caller ID

· Call Hold / Un Hold

· Mute

· ACD/ UCD

· Strong ACD application

· Call Center Feature

· Predictive Dialing

· Preview Dialing

· Agent Log-in / Log-out Application

· MIS Reporting

Request
Callback


Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
Yes! I am Interested
View PDF

Help Desk Solution

Help Desk Solution
  • Help Desk Solution
  • Help Desk Solution
  • Help Desk Solution
  • Help Desk Solution
Get Best Quote
Approx. Price: Rs 6,000 / agentGet Latest Price

Product Details:

Minimum Order Quantity1 agent
Support trunkSIP, ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
ConnectivityIP Phone, Soft Phone, Analog Phone and Mobile Phon
Type of CallsDomestic, International
Type of ProcessInbound, Outbound
Other featuresRecording and data storage
ApplicationAirlines, Call Centers, Government Sector, Hotels and hospitality industry, Real Estate etc.

Information and support regarding a company’s products or services. The solution also provides the wide range of users activities such as tracking, recording, submission, and retrieval of call resources.
The solution can be customized for industry-specific solutions such as sales, telemarketing, order booking and other small, medium and large enterprise.


Features:

  • Customizable 45 field CRM to enter customer details
  • Auto Dialing
  • An agent can view missed call data in his panel
  • Live to monitor
  • MIS Reports
  • Disposition up to 3 level
  • Call recording
  • Script Manager
  • Update Remarks
Request
Callback


Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
Yes! I am Interested
View PDF

Omni Channel Communication System

Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
  • Omni Channel Communication System
Get Best Quote
Approx. Price: Rs 2 Lakh / SetGet Latest Price

Product Details:

Minimum Order Quantity1 Set
Type of ProcessOutbound, Inbound
Type of CallsInternational, Domestic
ACDRound Robin, Ring All, Skill Based Routing, Call route to available agent,
CRMAdmin Module, Agent Module
IntegrationSMS API, Social Media, Database, Vehicle Tracking System,
ReportsAs per requirement
SupportTCP/IP Voice Supported LAN Network for 150 agents

Omni Channel Communication System strategy is a multi-channel approach to marketing or serving customers in a way that creates an integrated and cohesive customer experience. Aria Omni Channel Communication System is designed to handle office communication process and to handle relationship across multiple channels.

The system is suitable for public organizations that deal with direct customer service through primary communication means and social media channel. It is the best way to deliver a customized customer experience while using the multichannel platform.

1) Integration of applications:-

  • SMS API provided by a client
  • Social media
  • Database
  • Vehicle tracking system

2) Alerts and events

3) MIS reports

4) CRM (Customer Relationship Management)

Request
Callback


Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
Yes! I am Interested
View PDF

PARTH 50C Call Center Suite

PARTH 50C Call Center Suite
  • PARTH 50C Call Center Suite
  • PARTH 50C Call Center Suite
  • PARTH 50C Call Center Suite
  • PARTH 50C Call Center Suite
Get Best Quote
Approx. Price: Rs 2.4 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Type of ProcessInbound, Outbound
Type of CallsInternational, Domestic
BrandARIA
ConnectivityIP Phone,Soft Phone,Analog Phone or on existing PBX
InterfaceUser friendly
Seats50

PARTH 50C Call Center Suite is a small box which can make call center technology available in the budget. It is the Unified Communication System with inbuilt IP PBX functionality. The system is most suitable for small to large call center application. Parth UCS supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk.


Features:

  • Up to 50 agent support in a single box
  • Suitable for inbound and outbound process
  • Support domestic and international call process
  • Inbuilt IP PBX
  • Customizable 3 level disposition
  • Plug and play connectivity
  • IVRS
  • Inbuilt SIP trunk
  • Call monitoring
  • ACD (Automatic Call Distribution)
Request
Callback


Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Delivery Time: 2-3 Days
Yes! I am Interested
View PDF

Parth 10C Call Center Suite

Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
  • Parth 10C Call Center Suite
Get Best Quote
Approx. Price: Rs 75,000 / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Type of ProcessOutbound, Inbound
Type of CallsDomestic, International
BrandARIA
MaterialHardware & software
Seats10
Support trunkISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk

Parth 10C Call Center Suite is a Unified Communication System with inbuilt IP PBX functionality. It also has inbuilt SIP trunk connectivity The system is most suitable for small to large call center application. Parth UCS supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk. It supports domestic as well as international call process.


Features:

· Up to 10 agent support in a single box

· Suitable for inbound and outbound process

· Inbuilt IP PBX

· IVR system

· Customizable 3 level disposition

· Plug and play connectivity

· Call monitoring

· Predictive and preview dialing

· EPABX integration

· ACD (Automatic Call Distribution)

Request
Callback


Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Port of Dispatch: New Delhi
Yes! I am Interested
View PDF

Parth 15C Call Center Suite

Parth 15C Call Center Suite
  • Parth 15C Call Center Suite
  • Parth 15C Call Center Suite
  • Parth 15C Call Center Suite
  • Parth 15C Call Center Suite
Get Best Quote
Approx. Price: Rs 1.12 Lakh / PieceGet Latest Price

Product Details:

Minimum Order Quantity1 Piece
Type of ProcessOutbound, Inbound
Type of CallsDomestic, International
Industry To CaterInsurance, Banking & Finance, Healthcare
ModeOnline
CRMCustomizable 45 field
Seats15

Aria Parth 15C Call Center Suite is a Unified Communication System. The system can be used as IVRS, IP PBX, Telephone Voice Recording System, Conference Bridge etc. Parth is integrated with complete call center features. It is ready to work box for a typical call center application. The system is suitable for both inbound and outbound call center process.


Features:

  • Call recording

  • Predictive/preview dialing

  • Up to 15 agent support in a single box

  • IVRS

  • Automatic Call Distributor

  • Computer Telephony Integration (CTI)

  • Integrated SMS/Email

  • Call Monitoring

  • Inbuilt IP PBX support

  • Multiparty conference

Request
Callback


Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Delivery Time: 2-3 days
Yes! I am Interested
View PDF

GSM Call Center Suite

GSM Call Center Suite
  • GSM Call Center Suite
  • GSM Call Center Suite
Get Best Quote
Approx. Price: Rs 50,000 / SetGet Latest Price

Product Details:

Minimum Order Quantity1 Set
Type Of ProcessInbound
Location/CityPAN India, Gulf, Africa, UK , Amercva, Malasiya, Nepal. Bhutan, etc
Communication LanguageEnglish
BrandAria
Model Name/NumberGSM01
Usage/ApplicationCall centers,offices
Type Of CallsDomestic

A GSM Call Centre Suite is a suite of software products that includes multiple integrated components used in call centre.

It has functionality of both GSM gateway as well as Call Centre Suite

It can be used for inbound as well as outbound call centre.


Features:

  • GUI Agent Panel
  • Admin/ Supervisor Panel
  • GSM Ports
  • 120 GB SSD
  • Predictive / Preview Dialling/ OBD IVR
  • Basic IVR
  • 100% Conversation Recording
  • 3 Party Conference
  • SIP License
  • Customizable 45 Field CRM
  • Customizable Disposition
  • Call Back Scheduler
  • Live Monitoring
  • Agent Log-in / Logout
  • ACD
  • MIS Reporting
  • Role Management
  • Lead Management
  • Barge-In & whispering
  • Call Monitori
Request
Callback
Yes! I am Interested
View PDF

Call Me Now

Call Me Now
  • Call Me Now
Get Best Quote
Approx. Price: Rs 499 / User per MonthGet Latest Price

Product Details:

Minimum Order Quantity1 User per Month
BenefitNo dialing or remembering numbers
InterfaceEasy to use
Usage/ApplicationWebsite, CRM, ERP,Apps
Known asClick to call, Click to Dial, Web Call, Website Call Back
ProductiveAgent can only focus on converting a positive customer in sales
Analysis and ReportingRequired MIS reporting is offered
Customize operationCustomize popup form is offered

Click-to-call, also known as click-to-talk, click-to-dial, call me now, web call, website call back.
"Click-to Dial" establishes seamless integration with customer business applications, 3rd party CRM & ERP for automating the dialing process.

Benefits:
  • Integrate with website & apps
  • Improve call volumes and calling efficiency
  • No dialing or remembering numbers
  • Convert web-based traffic into direct telephone communications
  • Track and save your calls automatically
Request
Callback
Yes! I am Interested

Web Call

Web Call
  • Web Call
Get Best Quote
Approx. Price: Rs 499 / User per MonthGet Latest Price

Product Details:

Minimum Order Quantity1 User per Month
BenefitIncreased convenience for both the business and customer
InterfaceEasy to use
Usage/ApplicationWebsite, Apps, ERP, CRM
Unlimited callsYes
Connect mobiles up to3,4,5 and more
InstallationEasy

Click to Talk is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service.
At it's most basic form, click-to-talk technology works by the end user enters her phone number and requests a call.
Web call is also known as click to dial website call, call back solution etc.

Features:
  • Integrate with website & apps
  • Improved call volumes and calling efficiency
  • Easy Installation
  • No dialing or remembering numbers

Request
Callback
Yes! I am Interested

Call Center Solutions

Call Center Solutions
  • Call Center Solutions
Get Best Quote
Approx. Price: Rs 5,000 / PackGet Latest Price

Product Details:

Minimum Order Quantity1 Pack
Type of ProcessOutbound, Inbound
Type of CallsDomestic, International
Manpower RequiredNo
Agent terminalSoftPhone, IP Phone, Any TDM PBX, FXS Gateway, Mobile, Landline
ConnectivityGSM/ CDMA Gateway, SIP trunk, H.323, ISDN PRI Line, FXO etc.
Support trunkISDN PRI, GSM Trunk, Analog Trunk and VOIP Trunk

Aria Telecom Solutions Pvt. Ltd. provides high-performance Call Center Solutions or Contact Center Solution by completely automatic dialing process. Aria CCS-Predictive Dialer is suitable for both domestic and as well as international call centers. The system can be used for inbound or outbound or blended operations. This can be a useful solution for telemarketing, market research, customer service, lead management etc.


Key Features:

  • Trunkline connectivity: GSM/ CDMA Gateway, SIP trunk, H.323, ISDN PRI Line, FXO etc.
  • Automatic Call Distribution (ACD),
  • Customer Relationship Management (CRM)
  • Queue message
  • IVR manager
  • Agent recording
  • Disposition
  • Monitoring
  • Script manager
  • Dialing modes: Predictive, Progressive or Preview dialing
  • Agent terminal: SoftPhone, IP Phone, Any TDM PBX, FXS Gateway, Mobile, Landline
Request
Callback


Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
  • Port of Dispatch: Delhi
  • Production Capacity: 1000
  • Delivery Time: 1 week
Yes! I am Interested
View PDF

Contact Center Services

Contact Center Services
  • Contact Center Services
  • Contact Center Services
  • Contact Center Services
  • Contact Center Services
  • Contact Center Services
Get Best Quote
Approx. Price: Rs 6,000 / agentGet Latest Price

Product Details:

Minimum Order Quantity1 agent
Type of ProcessInbound, Outbound
Type of CallsInternational, Domestic
LocationPAN India, Gulf, Africa, UK , Amercva, Malasiya, Nepal. Bhutan, etc
ConnectivityEPABX through SIP or ISDN PRI
MIS reportsYes
DispositionUp to 3 level
Call recording100%
Connect AgentIP Phone, Soft Phone, Analog Phone or on existing PBX
Support trunkISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Dialing modesPreview, Progressive & Predictive

Contact Center Solutions or Contact Center Services. To get the best solution in low budget, Aria offers the smart voice logger along with the features of the dialer. In today''s business scenario it is mandatory to keep a record of all the communication held between the client and the executives. This contact center solution provides all the features from the recording of incoming and outgoings calls to reporting, monitoring, a performance of the agents. Aria has utilized available sources to produce an outstanding PC based voice logger with rich functionalities. ARIA-5002 is two Channel Voice Recording System with USB connectivity which can be used with direct GSM FCT, telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc and can have n number of connected agents.


This amazing solution comes along with the device and the software in which the software is installed in the computer and further agents can be logged in to their systems and can call via analog phones. It can have multiple connectivities possible.


Features:

Agent Screen :

  • Aria CRM with 45 fields to enter Caller Information
  • The agent can view missed call data in his panel
  • Set call back-Can set alarm for the follow up with customers, once you will set the callback, you will get the reminder on your screen at the same time.
  • Update Remarks, Fill disposition (Call Status, Feedback)
  • Today call History- agents can get their current day report
  • Caller call History-On live call, you can check the previous history of the particular customer.

Dialing Method :

  • Click to dial-Dial Pad will be enabled on your screen to dial numbers
  • Manual -Dialing through Hard phone/Analog Phone/Dial Pad
  • Auto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.

Admin Screen :

  • Live Monitoring
  • Add, Edit & Delete multiple User/Campaign/ACD group
  • Integration Of Customer CRM-if customer is having own CRM we can integrate with our system
  • Disposition up to 3 level
  • Script Manager
  • CRM Builder
  • 100% Recording
  • Queue Management-if all agents are busy, calls can be in the queue
  • Role Management
  • MIS Reports
  • IVRS Report
  • Dial Result


Application:

Wherever you talk about communication or call center, ARIA stands along with the solution you require. With the product that would give you effective and relevant output.

It can be applied in

  • Real Estate
  • Travel and tourism
  • Call Centers
  • Business
  • Airlines
  • Hospitals
  • Insurance sector
  • Government Sector
Request
Callback
Yes! I am Interested
View PDF

Automatic Call Distributor

Automatic Call Distributor
  • Automatic Call Distributor
  • Automatic Call Distributor
  • Automatic Call Distributor
  • Automatic Call Distributor
  • Automatic Call Distributor
  • Automatic Call Distributor
Get Best Quote
Approx. Price: Rs 6,000 / agentGet Latest Price

Product Details:

Minimum Order Quantity1 agent
Type of ProcessInbound, Outbound
Type of CallsDomestic, International
Call recordingYes
Call monitoringYes
Advanced Call RoutingAvailable
Types of ACDSkill based, UCD, Circular, Terminal

ACD (Automatic Call Distribution) or Automatic Call Distributor System or Automatic Call Distributor Software is a telephonic system that allocates the incoming calls to agents who use up the particular group of terminals. Being a part of Computer Telephony Integration (CTI) system, it works as recognizing, answering and routing the entire incoming calls. The Automatic Call Distribution is very important things in any Contact Center Solution whether this is the inbound or outbound call center. Call Queue Management and call distribution as the business need is the main function. There can be various reasons to use ACDlike different language options, as per technical requirement, different department, skill set.


ACD range from small to large systems that maintain few lines as well as large numbers of lines for large applications. Aria Telecom is a supplier of automatic call distributor that precisely manages the whole incoming calls according to the numbers called and related database to manage instructions. Our cutting-edge solutions suite corporate houses, call centers, small and big industries etc. Those corporations offering sales and service support generally utilize the ACD system to authenticate callers, forward calls to right clients, make outgoing calls, allow callers to record the message, balance the use of phone lines etc.

 

Setting up of ACD by corporations is to route calls that are based on different factors such as identifying the number, availability of the agent, time of day and expertise. It is greatly customizable and able to fit adequately in any small or large condition. The Automatic Call Distributor offered by Aria helps to deal with all configurations of each call queue within your system as well as tracking also the performance of both agents and particular queue.

 

We offer totally advanced ACD along with automatic call distribution software to maintain up to ten queues with sixteen calls per queue and thirty-two calls throughout the entire queues. This system is completely fit to your requirements and we are offering the exact solution like automatic call distribution in Delhi and NCR to make available of better services to the wide gamut of corporations.

Features:

  • Priority Call
  • Call Reports
  • Recording Call
  • Music on Hold
  • Lets Agent to respond Multiple Lines
  • Off-Site Abilities
  • Call Monitoring
  • Instant Messaging between Agent to Agent
  • Custom Hold Messages
  • Advanced Call Routing Choices
  • Request
    Callback


    Additional Information:

    • Pay Mode Terms: T/T (Bank Transfer)
    Yes! I am Interested
    View PDF
    X

    Explore more products



    Reach Us
    Ravindra Saini (Director)
    Ansal Plaza, 3FCS 40& 41
    Vaishali, Ghaziabad- 201010, Uttar Pradesh, India



    Call Us

    Share Us

    F GT L


    Send E-mailSend SMS