Call Center Solution

Product Details:

Contact Center Solutions or Contact Center Services. To get the best solution in low budget, Aria offers the smart voice logger along with the features of the dialer. In today''s business scenario it is mandatory to keep a record of all the communication held between the client and the executives. This contact center solution provides all the features from the recording of incoming and outgoings calls to reporting, monitoring, a performance of the agents. Aria has utilized available sources to produce an outstanding PC based voice logger with rich functionalities. ARIA-5002 is two Channel Voice Recording System with USB connectivity which can be used with direct GSM FCT, telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc and can have n number of connected agents.

This amazing solution comes along with the device and the software in which the software is installed in the computer and further agents can be logged in to their systems and can call via analog phones. It can have multiple connectivities possible.


Features:

Agent Screen :

• Aria CRM with 45 fields to enter Caller Information
• The agent can view missed call data in his panel
• Set call back-Can set alarm for the follow up with customers, once you will set the callback, you will get the reminder on your screen at the same time.
• Update Remarks, Fill disposition (Call Status, Feedback)
• Today call History- agents can get their current day report
• Caller call History-On live call, you can check the previous history of the particular customer.

Dialing Method :

• Click to dial-Dial Pad will be enabled on your screen to dial numbers
• Manual -Dialing through Hard phone/Analog Phone/Dial Pad
• Auto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.

Admin Screen :

• Live Monitoring
• Add, Edit & Delete multiple User/Campaign/ACD group
• Integration Of Customer CRM-if customer is having own CRM we can integrate with our system
• Disposition up to 3 level
• Script Manager
• CRM Builder
• 100% Recording
• Queue Management-if all agents are busy, calls can be in the queue
• Role Management
• MIS Reports
• IVRS Report
• Dial Result

Application:
Wherever you talk about communication or call center, ARIA stands along with the solution you require. With the product that would give you effective and relevant output.

It can be applied in

• Real Estate
• Travel and tourism
• Call Centers
• Business
• Airlines
• Hospitals
• Insurance sector
• Government Sector

Product Details:

Parth 10C Call Center Suite is a Unified Communication System with inbuilt IP PBX functionality. It also has inbuilt SIP trunk connectivity The system is most suitable for small to large call center application. Parth UCS supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk. It supports domestic as well as international call process.

Features:

· Up to 10 agent support in a single box

· Suitable for inbound and outbound process

· Inbuilt IP PBX

· IVR system

· Customizable 3 level disposition

· Plug and play connectivity

· Call monitoring

· Predictive and preview dialing

· EPABX integration

· ACD (Automatic Call Distribution)

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)
• Port of Dispatch: New Delhi

Product Details:

A GSM Call Centre Suite is a suite of software products that includes multiple integrated components used in call centre.

It has functionality of both GSM gateway as well as Call Centre Suite

It can be used for inbound as well as outbound call centre.

Features:

• GUI Agent Panel
• Admin/ Supervisor Panel
• GSM Ports
• 120 GB SSD
• Predictive / Preview Dialling/ OBD IVR
• Basic IVR
• 100% Conversation Recording
• 3 Party Conference
• SIP License
• Customizable 45 Field CRM
• Customizable Disposition
• Call Back Scheduler
• Live Monitoring
• Agent Log-in / Logout
• ACD
• MIS Reporting
• Role Management
• Lead Management
• Barge-In & whispering
• Call Monitori

Product Details:

ACD (Automatic Call Distribution) or Automatic Call Distributor System or Automatic Call Distributor Software is a telephonic system that allocates the incoming calls to agents who use up the particular group of terminals. Being a part of Computer Telephony Integration (CTI) system, it works as recognizing, answering and routing the entire incoming calls. The Automatic Call Distribution is very important things in any Contact Center Solution whether this is the inbound or outbound call center. Call Queue Management and call distribution as the business need is the main function. There can be various reasons to use ACDlike different language options, as per technical requirement, different department, skill set.

ACD range from small to large systems that maintain few lines as well as large numbers of lines for large applications. Aria Telecom is a supplier of automatic call distributor that precisely manages the whole incoming calls according to the numbers called and related database to manage instructions. Our cutting-edge solutions suite corporate houses, call centers, small and big industries etc. Those corporations offering sales and service support generally utilize the ACD system to authenticate callers, forward calls to right clients, make outgoing calls, allow callers to record the message, balance the use of phone lines etc.

 

Setting up of ACD by corporations is to route calls that are based on different factors such as identifying the number, availability of the agent, time of day and expertise. It is greatly customizable and able to fit adequately in any small or large condition. The Automatic Call Distributor offered by Aria helps to deal with all configurations of each call queue within your system as well as tracking also the performance of both agents and particular queue.

 

We offer totally advanced ACD along with automatic call distribution software to maintain up to ten queues with sixteen calls per queue and thirty-two calls throughout the entire queues. This system is completely fit to your requirements and we are offering the exact solution like automatic call distribution in Delhi and NCR to make available of better services to the wide gamut of corporations.

Features:

Priority Call

Call Reports

Recording Call

Music on Hold

Lets Agent to respond Multiple Lines

Off-Site Abilities

Call Monitoring

Instant Messaging between Agent to Agent

Custom Hold Messages

Advanced Call Routing Choices

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria Telecom Solutions Pvt. Ltd. provides high-performance Call Center Solutions or Contact Center Solution by completely automatic dialing process. Aria CCS-Predictive Dialer is suitable for both domestic and as well as international call centers. The system can be used for inbound or outbound or blended operations. This can be a useful solution for telemarketing, market research, customer service, lead management etc.

Key Features:

• Trunkline connectivity: GSM/ CDMA Gateway, SIP trunk, H.323, ISDN PRI Line, FXO etc.
• Automatic Call Distribution (ACD),
• Customer Relationship Management (CRM)
• Queue message
• IVR manager
• Agent recording
• Disposition
• Monitoring
• Script manager
• Dialing modes: Predictive, Progressive or Preview dialing
• Agent terminal: SoftPhone, IP Phone, Any TDM PBX, FXS Gateway, Mobile, Landline

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)
• Port of Dispatch: Delhi
• Production Capacity: 1000
• Delivery Time: 1 week

Product Details:

Call Center Suite empowers organization by providing all the required tools for running a call center. Aria Telecom Solutions offers Parth Call Center Suite, a strong unified communication system. The system is equipped with IP PBX functionality. The system is used for inbound as well as outbound call centers. There is no need of separate cabling; communication can be done on LAN network.

Highlight Features:

· Up to 50 Agent Support on Single BOX

· Multi-Party Conference Bridge

· Database server

· IVRS

· Inbuilt IP PBX Support

· Support IP Phone, FXS Gateway

· Softphone on desktop / Mobile phone compatibility

· Support ISDN PRI through PCI-e Card, Gateway

· Support GSM Trunk through GSM Gateway

· Call Transfer

· Caller ID

· Call Hold / Un Hold

· Mute

· ACD/ UCD

· Strong ACD application

· Call Center Feature

· Predictive Dialing

· Preview Dialing

· Agent Log-in / Log-out Application

· MIS Reporting

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)
• Delivery Time: one week

Product Details:

Omni Channel Communication System strategy is a multi-channel approach to marketing or serving customers in a way that creates an integrated and cohesive customer experience. Aria Omni Channel Communication System is designed to handle office communication process and to handle relationship across multiple channels.

The system is suitable for public organizations that deal with direct customer service through primary communication means and social media channel. It is the best way to deliver a customized customer experience while using the multichannel platform.

1) Integration of applications:-

• SMS API provided by a client
• Social media
• Database
• Vehicle tracking system

2) Alerts and events

3) MIS reports

4) CRM (Customer Relationship Management)

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Android Based Contact Center Solution or Andriod Based Call Center SolutionApp which works with an inbuilt Aria CRM, it enables your Android Phone to act as a call center device. Example-A call comes to your Mobile device and Pop will appear on CRM screen with Customer details. The user will have provision to update those details and save it if required. You can also use to send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded and recordings are placed in app Module itself. All logs & recordings will be synchronized with system available on the cloud.

Permission to access Task in Mobile Phone

• Manage Phone Calls.
• Recording Audio
• Access Contacts
• Access SMS
• Access Media
• Provision can be added in the future to run the specific task in the Mobile phone which is in the development phase yet.

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

• Agent will login in ACD by calling IVRS or agent can use UI on phone also
• In case agent login UI on mobile phone he can enjoy all features of CRM & disposition on mobile UI itself.
• Calls will be connected on mobile / landline of agent
• Agent will be connected on phone always till the time he is logged in
• New Calls will be getting connected to agent smoothly just alerting with beep sound before connecting new call.
• Agent can submit disposition by DTMF
• Agent can go on break
• Agent can receive inbound calls & predictive outbound calls 
• Predictive dialling can also be initiated for outbound
• Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely 
• Admin/ Supervisor can extract all available MIS remotely
• 100% call recording in CTI Server for inbound & predictive outbound calls & manual calls made by agent UI.

Product Details:

• Agent will login in ACD by calling IVRS or permanent login can be managed.
• Agent also has option to login through agent UI on phone itself .
• If agent UI is used on mobile phone than agent can enjoy all function like CRM, preview dialling  & disposition etc on agent UI. 
• Calls will be connected on mobile / landline of agent
• Agent will be offered calls by ringing his phone
• Agent can receive inbound calls  
• Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely 
• Admin/ Supervisor can extract all available MIS remotely
• 100% call recording for incoming call on CTI server

Product Details:

The Contact Center Solutions or Cloud-Based Call Center Solution offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play the powerful role in well-maintaining customer relationships. The contact center software solutions also help in building company’s brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

Further, these all-inclusive solutions are also ideal for handling business processes like

• Customer support
• Telemarketing and sales
• Collections
• Technical support
• Marketing research
• Helpdesk

Models Offered :
The different models offered by us under the contact center solutions include :

ARIA CCS-IVR
It's among the best IVR toolkit solutions and is based on Intel Dialogic CTI board. Some of the standard features that make the model highly demanded in the market include drag & drop option that allows users to make their own call flow. Being a complete database independent toolkit, based on XML, it also comes with ACD for customer care and also have possibility of getting integrated with all ODBC compatible database like My SQL, Oracle, MS Access as well as the third-party database like ERP or CRM. Further, it can also be integrated with other offered solutions including ARIA TVRS & ARIA TVRS-ADVANCE that makes it a complete contact center solution.

ARIA CCS-COMPLETE CONTACT CENTER SOLUTIONS
The Aria CCS is an asterisk based complete contact center solutions that meets defined call center requirements weather inbound or outbound. Having flexible GUI, it allows customers to make their own call flow of IVR. The product can be used in domestic and international call centers. Further, some of the standard features of the solutions offered include well defined Client/ Server Architecture, Option of agent login & logout, Admin/supervisor terminal for monitoring agents, Comprehensive agent MIS, Recording of messages, Handling multiple IVR Scripts and others.

ARIA CCS-LITE
Aria CCS-Lite offered by us are suitable auto dialers for domestic call centers and are designed to match up with complete requirements of ideal call center, be it inbound or outbound. These come with features like agent log-in/log-out, Break option, Incoming pop-up, Outgoing auto & preview dialing options, MIS report, Live monitoring of agents & calls, Work with/without PBX and others that makes it ideal solution to work with GSM FCT.

ARIA TVRS ADVANCE
Aria TVRS advance solutions offered by us comes as an advanced version of ARIA TVRS and apart from voice logging, it is designed to provide all MIS and other features including Agent log-in/log-out, Break features, Live agent monitoring with historical reporting, Allowing customized incoming call pop-ups & disposition option, Integration choice with third-party database or CRM, MS Access & MS SQL database support, CD/remote location network backup, Web-based remote access, Multisite remote live monitoring, GSM recording with FCT, Industrial grade hardware and others.

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

• Agent will have browser-based UI to login (preferably on Laptop/ Desktop)
• Calls will be connected on mobile / landline of agent
• Agent will be offered calls by ringing his phone
• Agent can normally use CRM & dispositions
• Agent can hold / un hold call as per requirement
• Agent can go on break
• Agent can initiate conference
• Agent can receive inbound calls as well as can make outbound calls
• Preview & Progressive dialling can also be initiated for outbound
• Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely 
• Admin/ Supervisor can extract all available MIS remotely
• 100% call recording in CTI Server

Product Details:

Click-to-call, also known as click-to-talk, click-to-dial, call me now, web call, website call back.
"Click-to Dial" establishes seamless integration with customer business applications, 3rd party CRM & ERP for automating the dialing process.

Benefits:

• Integrate with website & apps
• Improve call volumes and calling efficiency
• No dialing or remembering numbers
• Convert web-based traffic into direct telephone communications
• Track and save your calls automatically

Product Details:

Click to Talk is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service.
At it's most basic form, click-to-talk technology works by the end user enters her phone number and requests a call.
Web call is also known as click to dial website call, call back solution etc.

Features:

• Integrate with website & apps
• Improved call volumes and calling efficiency
• Easy Installation
• No dialing or remembering numbers

Product Details:

Information and support regarding a company’s products or services. The solution also provides the wide range of users activities such as tracking, recording, submission, and retrieval of call resources.
The solution can be customized for industry-specific solutions such as sales, telemarketing, order booking and other small, medium and large enterprise.

Features:

• Customizable 45 field CRM to enter customer details
• Auto Dialing
• An agent can view missed call data in his panel
• Live to monitor
• MIS Reports
• Disposition up to 3 level
• Call recording
• Script Manager
• Update Remarks

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria Parth 15C Call Center Suite is a Unified Communication System. The system can be used as IVRS, IP PBX, Telephone Voice Recording System, Conference Bridge etc. Parth is integrated with complete call center features. It is ready to work box for a typical call center application. The system is suitable for both inbound and outbound call center process.

Features:

• Call recording

• Predictive/preview dialing

• Up to 15 agent support in a single box

• IVRS

• Automatic Call Distributor

• Computer Telephony Integration (CTI)

• Integrated SMS/Email

• Call Monitoring

• Inbuilt IP PBX support

• Multiparty conference

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)
• Delivery Time: 2-3 days

Product Details:

PARTH 50C Call Center Suite is a small box which can make call center technology available in the budget. It is the Unified Communication System with inbuilt IP PBX functionality. The system is most suitable for small to large call center application. Parth UCS supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk.

Features:

• Up to 50 agent support in a single box
• Suitable for inbound and outbound process
• Support domestic and international call process
• Inbuilt IP PBX
• Customizable 3 level disposition
• Plug and play connectivity
• IVRS
• Inbuilt SIP trunk
• Call monitoring
• ACD (Automatic Call Distribution)

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)
• Delivery Time: 2-3 Days

Product Details:

Parth Call Center Suite is a Unified Communication System which has a combination of various contact center solution IVRS, IP PBX, Telephone Recording System, Audio Conference Bridge, Helpline System etc. The system is very useful for both inbound as well as outbound call centers. It is ready to work box for a typical call center application.

Highlight features:

• Up to 30 Agent support on the single box
• SIP and IAX support
• Inbuilt IP PBX support
• 5 Party Conference
• Predictive/Preview dialing
• Conversation recording
• IVR with department transfer
• MIS Reporting

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)
• Port of Dispatch: New Delhi