Aria Telecom Solutions Private Limited

• Supports both analog and digital phone lines
• Calls initiated by phone system/ accepted from outside are distributed in an intelligent way so as to reduce waiting time
• Systems developed using industry-standard components and feature functions as found in PBX’s
• As advanced phone systems, these predictive dialers come with optional IVR that allow callers to perform self- functions without any need to speak to agents
• These dramatically increase productivity of call centers
• Interactive Voice Response (IVR systems)
• Voice Recording System
• Comprehensive Supervisor Command/Control System
• Agent Monitoring and Control
• Fully integrated with our CRM application
• These can handle multiple inbound/outbound calling, thus maximizing mix of call center service agents

• Outbound Telemarketing
• Appointment Setting
• Customer Follow-up
• Market Research

• Deliver high-cost savings
• Provide improved process control
• Allow efficient use of resources
• Allow achieving maximized productivity

• _{10 Agent Software License}
• _{01 Admin Software License}
• _{08 Port GSM Gateway}
• _{SSD: 512 GB}
• _ACD
• _{IVR ( Welcome Message  & Department Selection , Call Transfer to Agents)}
• _{Preview Dialing/Predictive Dialer}
• _{Customization 45 Field CRM(dynamic and customize)}
• _{Client info pop-up.}
• _{Live Monitoring}
• _{Call Queue management,}
• _{MIS report- Total Time, Conversation time, Waiting time, Hold Time, Wrap up Time}
• _{Agent Logging Log-out report,}
• _{100% Conversation recording,}
• _{Customized disposition,}
• _{Call Transfer,Call Forward,}
• _{Customized Role management}
• _{Call Back Schedule (Reminder POP UP)}
• Call Barge
• Call Whispering
• Call Conference 

• _{10 Agent Software License}
• _{01 Admin Software License}
• _{08 Port GSM Gateway}
• _{SSD: 256 GB}
• _ACD
• _{IVR ( Welcome Message  & Department Selection , Call Transfer to Agents)}
• _{Preview Dialing/Predictive Dialer}
• _{Customization 45 Field CRM(dynamic and customize)}
• _{Client info pop-up.}
• _{Live Monitoring}
• _{Call Queue management,}
• _{MIS report- Total Time, Conversation time, Waiting time, Hold Time, Wrap up Time}
• _{Agent Logging Log-out report,}
• _{100% Conversation recording,}
• _{Customized disposition,}
• _{Call Transfer,Call Forward,}
• _{Customized Role management}
• _{Call Back Schedule (Reminder POP UP)}
• Call Barge
• Call Whispering
• Call Conference 

Predictive Dialer or Cloud Based Dialer is an outbound dialer that automatically dials the number from a list of number. Aria Telecom provides Aria ACCS Advance Dialer that is based on the latest technology to help call centers in verifying average time in use to get a live answer and average length of every talk.

Aria Predictive Dialer System gives complete solutions for increasing the productivity in contact centers over manual dialing. We develop comprehensive predictive dialer software to make dialer capable of recording, reporting and quality monitoring, lead management Etc.

Features of Aria UCS Predictive Dialer:

• ACD (Automatic Call Distribution)
• Queue Message
• CRM
• Dialing mode like predictive, progressive and preview dialing
• Disposition
• Trunkline connectivity
• Agent Terminal
• Monitoring
• Script Manager
• IVR Manager

Predictive Dialer is a complete contact center solution which is helpful to manage outbound call process in call centers. The product can be used in domestic and international call centers. It works as a smart system that can be used for inbound and outbound call centers. Having a flexible GUI, it allows customers to make their own call flow of IVR. It uses Automatic Call Distribution to answers incoming calls and routes them to a specific agent or department within a company. The system lets you monitor almost every call status. Monitoring of various campaigns can be done and you can create & edit role as per your need.

Features highlights:

• Disposition

• ACD (Automatic Call Distribution)

• Live to monitor

• IVR manager

• Script manager

• CRM

• Trunkline connectivity

• _{10 Agent Software License}
• _{01 Admin Software License}
• _{08 Port GSM Gateway}
• _{SSD: 512 GB}
• _ACD
• _{IVR ( Welcome Message  & Department Selection , Call Transfer to Agents)}
• _{Preview Dialing/Predictive Dialer}
• _{Customization 45 Field CRM(dynamic and customize)}
• _{Client info pop-up.}
• _{Live Monitoring}
• _{Call Queue management,}
• _{MIS report- Total Time, Conversation time, Waiting time, Hold Time, Wrap up Time}
• _{Agent Logging Log-out report,}
• _{100% Conversation recording,}
• _{Customized disposition,}
• _{Call Transfer,Call Forward,}
• _{Customized Role management}
• _{Call Back Schedule (Reminder POP UP)}
• Call Barge
• Call Whispering
• Call Conference