Aria Telecom Solutions Private Limited

Customner Support / Technical Support

We understand that client support is the chief task of product/service Provider Company especially today when distances are not the limiting actors. With people working round the clock, clients can call from any part of the world and for this it is important that the service provider has a client support center that can answer calls round the clock. 

As running customer care center manually is difficult and costly task, in terms of investments needs for manpower & infrastructure, we have come up with universal communication based customer care centers. These assist in meeting the communication demands with clients through communication support like:

CCS IVRS (Interactive Voice Response System)

• Client calls designated telephone no
• Book his/her complaint automatically
• Gets system generated complaint number
• Can assist in getting answers for frequently asked questions

• Here, clients can send his/her query through pre-defined SMS key word
• Register his/her complaint
• Get desired support help

• Mobile apps have come up as an important tool of accessing communication on the go
• Mobile apps can be developed for all kinds of mobiles like Android, Symbian Java, Black Berry, IOS

• These systems also can be integrated with web / email / ERP or CRM at client’s end
• These can be integrated on single platform so as to make communications easy & simple